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As a key member of our service team, you should be exceedingly welcoming and with an ability to serve guests in a manner that reflects our distinctive hospitality approach – “Every Guest is Our Only Guest.” You will be responsible for coordinating operation of the lounge and bar, serving bar guests, and communicating with front- and back-of-the-house personnel to provide a dining experience that meets or exceeds guest expectations.
Responsibilities:
Preparation and Oversight
- Ensure proper set-up of lounge & bar from beginning to end of shift.
- Maintain a knowledge of all food & beverage items served at Colony Grill. Be prepared to inform customers about how items are prepared, what they contain, portion size, and prices. Make recommendations to customers and suggest menu items as appropriate.
- Efficiently navigate the Colony Grill POS computer system to execute and oversee the correct entry of orders and recording of all items served.
- Promptly and correctly enter all orders into the computer workstation. Ensure every item that crosses the bar has been properly rung into the computer and that an updated tab is placed in front of each guest immediately after delivery.
- Confirm daily any new menu or bar items, as well as any items being eliminated.
- Maintain responsibility for a cash drawer throughout the shift.
- Always exceed guest expectations, working to anticipate their needs, and serving them in accordance with set bar etiquette. Establish an effective routine to receive guest orders promptly and properly. Attend to customer complaints as they arise and escalate them to the manager when necessary/appropriate. At end of a guest’s stay, promptly compute cost of check and ensure that all items have been properly rung in; accept payment and ensure that credit card has been returned or correct change has been issued.
- Complete a “quality check” at regular intervals for all guests sitting at the bar.
- For guests dining at the bar, ensure proper table maintenance before, during, and after pizza service.
- Assure that all food and liquor served are prepared to Colony Grill specification.
- Observe all appropriate state liquor laws regarding alcohol service including knowledge of acceptable forms of ID, and how to properly inspect them.
- Ensure that bar guests are not overserved and deny further alcoholic beverage service to anyone potentially inebriated.
- Present an honest and diligent attitude at all times. Maintain an appropriate, professional demeanor in all interactions with guests and co-workers. Attend all scheduled meetings and training sessions. Abide by all health code regulations and standards.
- Professional appearance and attitude.
- Ability to deal with multiple tasks effectively and establish priorities.
- Ability to stand, walk, bend, kneel, lift, climb stairs, and carry objects such as glass racks and ice bins weighing up to 30 lbs.
- Ability to keep up a steady pace of service at the bar for shifts of up to 10 hours.
- Ability to be 100% accurate.
