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Program Specialist
4 months ago
BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.
RESPONSIBILITIES:
· Manage a full caseload for a diverse client population. · Maintain at minimum cases per month according to the contract’s requirements. · Complete applications required by the contract with a successful approval rate, as determined by the supervisor. · Provide quality referrals for social services to the public, with follow-up to ensure services were received. · Conduct intakes and assessment and enter in the database in a timely manner, determined by the supervisor. · Provide clients with internal and external referrals as needed. · Perform client advocacy and follow-up services. · Document client progress and all interactions with, or on behalf of clients in the database. · Complete government benefits and other applications for clients. · Participate in outreach/ agency food pantry as scheduled. · Perform additional duties as assigned by manager.QUALIFICATIONS:
· High school diploma, bachelor’s degree preferred. · Bilingual both verbal and written preferred. · Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment. · One year experience preferred.ESSENTIAL DUTIES
· Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow-up. · Manage a case load. · Monitor and document client progress toward service plan goals. · Document all interaction with, or on behalf of, clients. · Maintain familiarity with program resources available on- and off-site. · Provide group counseling as assigned by the Program Coordinator or Director. · Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers. · Conduct regular case conferences with clients and service providers as required. · Complete program reports on a monthly basis, or more frequently as required. · Report to, and meet with, supervisor on a monthly basis. · Conduct home visits and other field work, as required. · Perform additional duties as assigned.PHYSICAL REQUIREMENTS
· Ability to use a computer for prolonged periods. · Ability to occasionally lift and/or move up to 10 pounds. · Ability to stand, walk, or sit for long periods of time. · Ability to bend and retrieve objects and/or documents. · Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. · Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact .
