Program Manager Onboarding, Executive Director

4 weeks ago

Plano, United States JPMorgan Chase & Co. Full time

Job Responsibilities  

The Technical Program Manager (TPM) will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. 

With demonstrated technical fluency, you will effectively partner with cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Drive Executive meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Provide visibility to program status (issues, risks, metrics, on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).  Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.  Anticipate and remove obstacles that slow down or prevent project teams from delivering project goals, with a sense of urgency.  Build and manage strong partnerships with key functional stakeholders to drive focus on business goals.  Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination  Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements  Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Gather and analyze data to identify areas that could improve the new hire experience. 

Required qualifications, capabilities, and skills  

7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization. Demonstrated proficiency in technical solutions, including knowledge of vendor products, managing vendor relations, and implementing solutions. Ability to master technical subjects and technologies relevant to the program.  Advanced experience in analytical reasoning, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives. Proven track record of leading through change, managing dependencies, and controlling change in high-pressure environments with shifting priorities.  Advanced expertise in stakeholder management, establishing productive working relationships, and driving mutually beneficial outcomes in the best interest of firm objectives. Ability to manage/juggle multiple priorities without loss of efficiency.  Demonstrated ability to execute operational management and change readiness activities 

Preferred qualifications, capabilities, and skills  

Proficient knowledge of the product development life cycle, design, and data analytics  Deep experience with Agile software development lifecycle. Strong knowledge of JIRA and Confluence. 

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