American Girl Sales Department Associate

2 months ago

Franklin, United States Mattel Full time

CREATIVITY IS OUR SUPERPOWER.  It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:  The Sales Department Clerk is part of the retail team


The Opportunity:  American Girl is looking for dynamic individuals as Sales Department Clerks who have the interpersonal skills to provide prompt, efficient and exceptional sales assistance within our customer-oriented environment.

What Your Impact Will Be: 

Approach, acknowledge and assist customers promptly; handle multiple customers effectively. Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability. Share information on store events, promotions and activities with customers. Promptly and accurately process all point-of-sale transactions. Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges. Communicate merchandise and service needs to management on timely basis.  Provide assistance to accomplish team and company goals.

What We’re Looking For: 

High school degree or equivalent, preferred.  Sales experience in the specialty retail or service industry, preferred. Must possess basic computer skills; some experience using a POS System, preferable. Experience working with children, preferred. Must be willing to work a flexible retail schedule, including days, nights and weekends.

Mattel is an Affirmative Action/Equal Opportunity Employer

F/M/Disability/Vet


Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

We collaborate:  Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. We innovate:  At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking. We execute:  We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

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