Scheduling Coordinator

2 weeks ago

Altamonte Springs, United States FL28, SYNERGY HomeCare of Apopka Full time
FL28, SYNERGY HomeCare of Apopka -

Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU When you join the SYNERGY HomeCare team as a Scheduling Coordinator, you will feel appreciated, recognized, and rewarded.

Do you: 

  • Enjoy serving others?

  • Place importance on details in your work?

  • Excel at matching caregivers with clients?

  • Enjoy building relationships with clients and caregivers?

 

We have an opening for a Scheduling Coordinator who can answer yes to these questions. At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Scheduling Coordinator to join our independently owned and operated national agency.

 

Intake Coordinator Benefits include:

  • Competitive pay ranges

  • Paid earned vacation, sick time, and holidays

     

Scheduling Coordinator Primary Responsibilities:

  • Schedule caregivers with clients and communicate to all parties

  • Confirm and update caregiver availability including vacation, sick time, and holidays

  • Document skills and attributes of caregivers to ensure strong matching to clients

  • Follow up with new caregiver hires to explain the scheduling process

  • Establish a great rapport with caregivers and clients

  • Regular communication with caregivers

  • Regular communication with clients and their families

  • Regular communication with Administration

  • Schedules shifts and hours by matching caregiver qualifications and availability to client’s needs

  • Watching a daily visit list to be sure all caregiver shifts are completed for our clients

  • Filling in shifts when there is a change or canceled shift in a client or caregiver schedule

  • Communicates new assignments and/or schedule changes to caregivers and clients

  • Participates in on-call rotation as assigned

  • Participates in client care conferences as requested by immediate supervisor

  • Works with CEO and Operations Manager to assist in resolution of Caregiver issues

  • Weekly reporting of accountabilities

 

Scheduling Coordinator Requirements:

  • Knowledge of scheduling and on-call procedures (preferred)

Possess at least one year experience in healthcare or home care, working with the elderly, disabled or individuals requiring supportive services (preferred)

Proficiency in computer skills (Google Suite, Excel, Power Point, etc.)

Knowledge of scheduling software (Axis care or similar) or CRM preferred.

Must possess leadership skills, human relations abilities, customer satisfaction skills, and organizational skills.

Well-honed time management skills

Exemplary communication skills, both verbal and written

Bilingual (English-Spanish)

 

Characteristics – This position entails establishing a positive office culture where caregivers want to work, promoting office initiatives, and keeping excellent communication with caregivers. This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.

 

Our Core Values:

Family

Provide the level of care that you would expect for your own family

Integrity

Do the right thing no matter what

Excellence

Driven by empathy, perform above expectations

Mastery

Be the best at what you do

Loyalty

Always be an advocate for your people

 

 

 

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