Senior Manager, Arena Experience

3 weeks ago

Brooklyn, United States Brooklyn Nets, LLC Full time

BSE Global (“BSE”) is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court.

SUMMARY

Sr. Manager of Arena Experience will partner with cross divisional leaders to implement strategies to improve the employee and guest experience through data analysis, strong planning, and project management. They will collect feedback and communicate key findings to create an integrated understanding of the arena employee and guest experience. They will pilot and/or own the implementation of new products and programs and collaborate with operational teams to create experiences and efficiencies that enhance the performance and engagement of people. This position reports to the Sr. Director of Events and Experience.

WHAT YOU WILL DO

Responsible for supporting, shaping, and sharing the arena employee and guest experience.Collaborate cross-functionally across all arena teams driving experience initiatives and ensuring key stakeholders and employees understand, embrace, and operationalize key insights;Plan, coordinate, and prioritize multiple cross-functional assignments and projects that emerge from data by brining forward recommendations and solutions, collaborating with appropriate partners for implementation;Work with different teams, both internal and external, to develop and establish new programs, services, tools, and experiences for both employees and guests;Work with Arena HR Teams to develop and implement training content for internal staff trainings for both full and part-time staff members;Contribute ideas and thought-provoking viewpoints to advance the arena experience;Support the development of robust reward and recognition programs leveraging technology for arena team members in collaboration with Arena HR;Develop the overall arena experience strategy for both employee and guest experience;Advance internal communication plans that create excitement, awareness, and motivation for new initiatives;Share data through strong narrative writing and storytelling including employee journey mapping detailing opportunities for improvement and clear thorough recommendation based on team analysis.Track arena performance metrics and advocate research findings to diverse audiences through written reports and in-person presentations.Assist with hosting internal department head events and team building experiences.Partner with cross-functional department leaders to create experiences that enrich, motivate, and show employees that their time and effort are meaningful.Enable a wide range of partners to share perspectives and drive to decisions by facilitating collaboration sessions.Other duties as assigned.

WHAT YOU WILL BRING

Bachelor’s degree required.4-8 years of business experience (sports, entertainment, or hospitality preferred).Proficient in Microsoft Office, Outlook, and related software skills.Strong customer service background.The ability to develop tasks and work assignments, sometimes based on vaguely defined objectives and parameters.Proven self-starter must be highly motivated individual with excellent interpersonal and communication skills.Outstanding proficiency in both oral and written communication for both internal and external partners.Problem-solving skills for both internal and external discussions.Available and willing to work non-traditional hours, including nights, weekends, and holidays.Demonstrated ability to set priorities, identify areas of improvement, meet deadlines and address problems.

TRAVEL REQUIREMENTS

Will be required to travel on rare occasions (

  • Senior Manager, Event Services

    1 week ago

    Brooklyn, United States ASM Global Full time

    Position Title: Senior Manager, Event Services Department: Event Services Reports to: Director, Event Services FLSA Status: Exempt / Full-Time Salary Union Code: Non-Union Minimum Pay Rate: $95,000 Maximum Pay Rate: $102,000 Congratulations on taking your first step towards embarking on a new adventure at Barclays Center!At Barclays Center, our focus is YOU!...

  • Senior Manager, Experience

    2 days ago

    Brooklyn, United States Wasserman Full time

    Wasserman is a leading marketing, management, representation and sales business that serves talent, brands and properties on a global scale. We operate at the epicenter of sports, music, entertainment and culture, empowering clients, igniting passions and inspiring fans worldwide. Our brands and properties division works with iconic brands and rights...

  • Senior Manager, Human Resources

    3 days ago

    Brooklyn, United States ASM Global Full time

    Position Title: Senior Manager, Human Resources Department: Human Resources Reports to: Director , Human Resources FLSA Status: Exempt / Full-Time Salaried Union Code: Non-Union??? Minimum Pay Rate: $95,000 Maximum Pay Rate: $105,000 SUMMARY: As the worlds leading venue management company and producer of live event experiences, ASM Global is the...

  • Designer, Senior Motion

    4 weeks ago

    Brooklyn, United States teamworkonline Full time

      BSE Global (“BSE”) is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every...

  • Designer, Senior Motion

    4 weeks ago

    Brooklyn, New York, United States teamworkonline Full time

    BSE Global ("BSE") is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off...

  • Senior Manager, Production

    3 weeks ago

    Brooklyn, New York, United States Wasserman Full time

    Wasserman is a global leader in sports, music, entertainment and culture. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, musical artists, brands and properties, empowering them to shape culture and captivate audiences worldwide.Headquartered in Los Angeles, Wasserman operates globally across 27...

  • Director / Senior Director of Customer Experience

    3 weeks ago

    Brooklyn, United States Maisonette Full time

    **Director / Senior Director of Customer Experience** **Who We Are** Maisonette was founded by two moms in 2017 with the goal of helping modern families navigate the adventure of raising the next generation. We are an expertly-curated baby and kids' marketplace featuring the best products from around the globe: stylish clothing, top toys and gear, and home...

  • Senior Property Manager

    1 week ago

    Brooklyn, United States Cohen Search Group Full time

    A very stable and growing family-owned NYC real estate investment firm is seeking a Senior Property Manager to oversee a newly constructed multifamily portfolio of 1,000+ units in Brooklyn. The firm offers great quality of life, excellent benefits, and growth potential. Candidates must have significant NYC residential property management experience as well...

  • Senior Property Manager

    3 weeks ago

    Brooklyn, United States Cohen Search Group (CSG) Full time

    A very stable and growing family-owned NYC real estate investment firm is seeking a Senior Property Manager to oversee a newly constructed multifamily portfolio of 1,000+ units in Brooklyn. The firm offers great quality of life, excellent benefits, and growth potential. Candidates must have significant NYC residential property management experience as well...

  • Senior Property Manager

    3 weeks ago

    Brooklyn, United States Cohen Search Group (CSG) Full time

    A very stable and growing family-owned NYC real estate investment firm is seeking a Senior Property Manager to oversee a newly constructed multifamily portfolio of 1,000+ units in Brooklyn. The firm offers great quality of life, excellent benefits, and growth potential. Candidates must have significant NYC residential property management experience as well...

  • Senior Communications Manager

    6 days ago

    Brooklyn, United States AEG Full time

    Senior Communications Manager (New York, NY) The Senior Communications Manager, reporting to the Senior Director of Communications at Overtime, will join a growing team of PR experts that support a variety of top-tier company initiatives including brand announcements and launches, events and supporting the priorities of Overtime's co-founders. Overtime is...

  • Senior Case Manager

    23 hours ago

    Brooklyn, United States Institute for Community Living , Inc. Full time

    This is a direct care position assigned to the Pathway Home transition team. Workers in this job category perform a wide variety of tasks related to the care, support, education, socialization, habilitation, recovery/healing, safety, security, and su Case Manager, Manager, Senior, Support, Substance Abuse, Treatment, Healthcare

  • Caregiver - Beautiful Senior Living Community Brooklyn Park

    1 week ago

    Brooklyn Park, United States Suite Living Senior Care Full time

    POSITION: CAREGIVERCOMPANY: Suite Living Senior CareLOCATION: Brooklyn Park, MNTYPE: Full-time or Part-time AvailableSHIFT(S) AVAILABLE: AM (6am-2pm), PM (2pm-10pm)We are seeking Caregivers to join us at our Brand New Memory Care and Senior Living Community. If you are a CNA or experienced Caregiver, we would love to hear from you. Our community has 32 beds...

  • Senior Billing/Accounts Receivable Manager

    3 days ago

    BROOKLYN, United States Graham Windham Full time

    Senior Billing/Accounts Receivable Manager Job Details Job Location 1 PIERREPONT PLAZA SUITE 901 - BROOKLYN, NY Position Type Full Time Education Level 4 Year Degree Salary Range $80,000.00 Salary/year Senior Billing/Accounts Receivable Manager Senior Billing/Accounts Receivable Manager Department: Fiscal...

  • Capital Projects Senior Construction Manager

    3 weeks ago

    Brooklyn, United States Brooklyn Museum Full time

    Position: Capital Projects Senior Construction Manager Location: Brooklyn, NY Job Id: 131 # of Openings: 1 Capital Projects Senior Construction Manager Museum overview The Brooklyn Museum is a world-renowned cultural institution...

  • Stadium Janitorial team Lead Seasonal

    1 week ago

    Brooklyn, United States Alliance Building Services Full time

    Overview Alliance Building Services is a leading and dynamic provider of premier facilities-related services to landmark stadiums, arenas and commercial properties in the New York metropolitan area. We are seeking a motivated and experienced Seasonal Janitorial Supervisor . Job Skills / Requirements Come join the Alliance Team for the...

  • Run of Show, Food

    6 days ago

    Brooklyn, United States Avant Gardner Full time

    WHO WE ARE Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner's 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space's unrivaled audiovisual...

  • Member Experience Program Manager

    6 days ago

    Brooklyn, United States Hamaspik Choice Full time

    **Job Overview**: The Member Experience Program Manager is be responsible for development and implementation of strategic objectives aimed at optimizing performance and enhancing the qualiyt of member experience across all lines of business. **Essential Responsibilities**: - Assist in strategy development with leaders to create collaborative process to...

  • Tax Senior Manager

    4 days ago

    Brooklyn, United States Kaufman Rossin Full time

    Why We Stand Out Seeking a new challenge where your professional and personal aspirations are not only possible but supported? Kaufman Rossin might be just the place for you! As one of the top accounting firms in the country, our foundation is people first. In the words of James Kaufman, we prioritize our people, their development, and their well-being....

  • Senior Project Manager

    3 weeks ago

    Brooklyn, United States Bednark Studio Inc. Full time $115,000 - $135,000

    Bednark Studio is known for delivering complex projects on tight timeframes while maintaining high-quality standards.The key to success in the Project Management Office [PMO] is strong communication skills and time management. We are a client service company first, and therefore our PMO must be able to build strong relationships with our clients, without...