Owner Onboarding Representative
3 months ago
The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.
Essential Job Responsibilities
Responsibilities include, but are not limited to:
• Responsibility #1
o Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
• Responsibility #2
o Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
• Responsibility #3
o Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Responsibility #4
o Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Responsibility #5
o Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
• Responsibility #6
o Other site duties as assigned by OO Manager (5% time)
Travel Requirements
Less than 5% for Corporate and or BU Meetings
Minimum Requirements and Qualifications
Education
• Bachelor Degree or equivalent combination of education and directly related experience
Training requirements
• WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
Knowledge and skills
• Ability to prioritize and organize tasks
• Ability to influence
• Excellent verbal and written communication and interpersonal skills
• Ability to manage concurrent assignments in an effective and efficient manner
• Strong conflict management skills
• Expert Contract Standards Expertise preferred
• WVO product knowledge expertise preferred
Technical Skills
• WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
Job experience
• 1+ years Wyndham sales experience preferred
• 1 year previous customer service experience
Unless there is a legal requirement, experience will be accepted for the education requirement.
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
-
In-House Sales Representative
3 weeks ago
Kapaa, United States Travel + Leisure Co. Full timeUnlock the World of Vacation OpportunitiesAt Travel + Leisure Co., our mission is to create unforgettable experiences for travelers worldwide. Our vacation ownership brands, including Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, offer a vast network of over 245 resort locations globally.We're seeking a skilled Sales...
-
Real Estate Sales Representative
4 weeks ago
Kapaa, United States Wyndham Full timeAbout the RoleWe are seeking a highly motivated and results-driven Real Estate Sales Representative to join our team at Wyndham Destinations. As a key member of our sales team, you will be responsible for generating sales through face-to-face presentations, building rapport with prospective and current owners, and articulating the benefits of traveling with...
-
In-House Sales Representative
4 weeks ago
Kapaa, United States Travel + Leisure Co. Full timeUnlock the World of Vacation OpportunitiesAt Travel + Leisure Co., our mission is to create unforgettable experiences for travelers worldwide. Our vacation ownership brands, including Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, offer a vast network of over 245 vacation club resort locations globally.We're seeking a...
-
In-House Sales Representative
7 days ago
Kapaa, United States Travel + Leisure Co. Full timeUnlock Your Sales PotentialWe're seeking a highly motivated and results-driven In-House Sales Representative to join our team at Travel + Leisure Co. in Kapaa, Kauai. As a key member of our sales team, you will be responsible for building rapport with prospective and current owners, articulating the benefits of traveling with Wyndham Destinations, and...
-
Sales Representative
2 weeks ago
Kapaa, United States Travel + Leisure Co. Full timeUnlock Your Sales PotentialWe're seeking a highly motivated and results-driven Sales Representative to join our team at Travel + Leisure Co. in Kapaa, Kauai. As a key member of our sales team, you will be responsible for building rapport with prospective and current owners, articulating the benefits of traveling with Wyndham Destinations, and generating...
-
Real Estate Sales Professional
2 weeks ago
Kapaa, United States Wyndham Full time{"Job Title": "Real Estate Sales Professional", "Company Overview": "Wyndham Destinations is a leading vacation ownership company with over 245 resort locations worldwide.", "Job Summary": "We are seeking a highly motivated and results-driven Real Estate Sales Professional to join our team at one of our award-winning resorts in Hawaii. As a Sales...
-
Real Estate Sales Professional
2 weeks ago
Kapaa, United States Wyndham Full time{"Job Title": "Real Estate Sales Professional", "Company Overview": "Wyndham Destinations is a leading vacation ownership company with over 245 resort locations worldwide.", "Job Summary": "We are seeking a highly motivated and results-driven Real Estate Sales Professional to join our team. As a sales representative, you will be responsible for conducting...
-
Kapaa, United States Travel + Leisure Co. Full timeWe Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a...
-
Registered Nurse
6 days ago
kapaa, United States TravelNurseSource Full timeTravelNurseSource is working with QS Nurses to find a qualified ER/Trauma RN in Kapaa, Hawaii, 96746!Pay Information$2,950 per weekAbout The PositionQS Nurses is looking for the best of the best! We're here to help you accomplish your goals and your dreams. Our Recruiters provide personalized hands-on support throughout the process. They'll provide an...