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Program Director

4 months ago

Seattle, United States HighRadius Full time

Summary:

The Program Director will play a key leadership role on the Consulting team as we continue on our high-growth journey. In this role, you'll be a hands-on leader, managing multiple complex cloud-based SaaS integration projects from start to finish. You will become a trusted adviser to our customers, building strong relationships with both clients and internal stakeholders, leading a team to deliver the highest customer satisfaction. You're a great fit if you thrive in a fast-paced environment and are a dynamic, collaborative leader that has a track record of rallying and mentoring teams to success.

Location: This role will be based out of Seattle, Washington supporting customers in the Seattle metro and surrounding region. Regular travel to customers for on-site visits are required. 

Responsibilities:

  • Build and strengthen relationships with assigned portfolio of external and internal stakeholders to drive a high-quality experience for our clients.
  • Orchestrate and lead HighRadius implementation services and affiliated projects for assigned portfolio of clients (5-10), including activities such as developing plans, estimations, defining scope, facilitating change management, negotiations, etc
  • Provide insights and industry experience in building and iterating upon best practices and benchmarks from completed projects. Resulting to a high satisfaction and low-effort experiences for our clients.
  • Achieve strategic trusted adviser level relationship with Clients. Create a win-win solution for clients and HighRadius, balancing interests to drive value and ROI for all
  • Manage client expectations, risks and project issues. Triage client escalation while working with CVMs and HRC leadership.
  • Anticipate and mitigate change in scope, ensuring that project is delivered on-time and on-budget. Conduct and implement a balanced scope and change request process.
  • Lead and enable an agile, customer-obsessed team of project managers and consultants
  • Identify and provide org change management assessment to determine OCM requirements (training, communications, benefits realization)

Requirements:

  • Bachelor's degree required
  • 10+ years of progressive consulting end-to-end project management experience, including experience working with external clients
  • Experience in functional or technical role program managing O2C implementations
  • Independent thinking with keen problem solving skills
  • High organization and prioritization skills
  • Excellent verbal, written and interpersonal skills
  • Willingness to travel up to 40%

 

For California, Colorado, New York City, & Washington Residents Only: Salary Minimum: $146,000  Salary Maximum: $175,000

The base salary range above represents the low and high end of the HighRadius salary range for this position in California, Colorado, New York City, & Washington. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of HighRadius’s total compensation package for employees. Other rewards may include annual bonuses, commissions, or other variable performance related pay. In addition, HighRadius provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).