Security Call Center Representative

3 weeks ago

Lake Saint Louis, United States SSM Health Full time

Job Highlights:

At SSM Health, we understand the critical role that a Security Call Center Rep. plays in the seamless operation of our healthcare facilities. This position is the cornerstone of our security framework, ensuring a safe and secure environment for both our staff and patients. As a Security Call Center Rep., you would be entrusted with the responsibility of coordinating our security efforts, monitoring surveillance equipment, and acting as a pivotal communication hub during emergency situations.

Your role would not only contribute to the protection of our facilities but also to the peace of mind of those who work and seek care within our walls. The importance of this position cannot be overstated, as it directly impacts the well-being and safety of our community.

We are currently seeking a dedicated individual to join our team, and we believe that your qualifications make you an excellent candidate for this position. SSM Health is committed to providing exceptional care and service, and we are eager to welcome a security dispatcher who shares our values and dedication.

This is a great opportunity to become part of a respected healthcare organization that values the contributions of its employees and offers a supportive and collaborative work environment. We would be delighted to discuss how your expertise and career goals can align with the mission of SSM Health.

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. Collects relevant caller data to assist with measurement, tracking and reporting activities. Track inquires, questions and answers and provide resolution. May perform clerical or administrative duties. Performs other duties as assigned.


EDUCATION

High school diploma or equivalent


EXPERIENCE

No experience required

PHYSICAL REQUIREMENTS

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing.

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