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Driver Support Coordinator

2 months ago

Byron Center, United States Martin Transportation Systems Full time

Martin Transportation Systems is seeking a qualified 3rd shift Driver Support Coordinator located in our Byron Center, Michigan headquarters. This position will be responsible for the managing and monitoring of our company driver compliance activities, which includes auditing driver eLogs, helping drivers manage hours of service logging issues, assist in the management and tracking of driver performance bonus statistics, coordinating on-the-road equipment breakdowns, and scheduling the equipment for quick and cost-efficient repairs.

Applicants will be working closely with drivers to ensure proper procedures and notifications are followed Candidates need to possess excellent communications and computer skills (Microsoft Office), be multi-task oriented, and enjoy a fast-paced work environment.

This is a full-time, in office position. Training will be done on 1st shift Monday through Friday, before being moved to the off shift. 

Shift: Nights, 4 10s, 9pm - 7am

Essential Functions:

  • Audit drivers' electronic logs for compliance to HOS regulations and company policy.
  • Maintain electronic documentation of audit findings.
  • Assist drivers and dispatchers with hours-of-service compliance, eLog issues, and other areas of monitoring.
  • Perform audits including Speed Gauge, DVIR compliance, roadside inspections, and fuel mileage.
  • Perform research as directed.
  • Assign unidentified driver movements to appropriate drivers.
  • Ability to understand and interpret FMCSA regulations in accordance with hours-of-service regulations.
  • Act as a team player within the Compliance Department and with other departments to ensure that Compliance Work Plan is implemented.
  • Actively participate in safety initiatives and risk mitigating measures where appropriate
  • Assist drivers with breakdown needs, accidents, and emergencies by either routing them to terminals or coordinating roadside repairs.
  • Arrange breakdown services by locating authorized vendors within proximity to ensure minimum wait time, competitive pricing, and quality repairs.
  • Communicate any service disruptions and route changes due to down equipment.
  • Identify warrantable repairs and file claims with the appropriate vendor(s) or manufacturer(s) as needed.
  • Maintain contact with vendor(s) during repair to ensure specific requirements are being met.
  • Update all parties regarding progress toward completion of repairs.
  • Coordinate payment methods to vendors.    
  •  

Skills/Experience:

  • Proficient with Microsoft Office (Word, Excel, Outlook)
  • Excellent communications skills
  • Demonstrated knowledge of geography and can understand transportation routing.
  • Experience in trucking environment beneficial, including knowledge of electronic logs, hours of service rules, etc.
  • Skilled in phone etiquette and customer service
  • Strong analytical skills
  • Logistics experience a plus, 
  • Knowledge of basic FMCSA regulations a plus

We are willing to train the right person

Benefits:

Full-time employees are eligible for a comprehensive benefits plan that includes medical, dental, vision, 401K with 25% company match, and company paid life insurance.

*This is not a remote position*