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Busser

5 months ago

Atlanta, United States Dillard Hospitality Full time

Job Description

Job Title: Busser

Reports To: Assistant Manager

Job Summary

Serve guests, bread, water and butter upon their arrival, and provide refills as needed. Remove used tableware between courses; clear and reset tables after guests leave.

Activities & Responsibilities


Primary

  • Promote, work, and act in a manner consistent with the mission of [INSERT RESTAURANT NAME]: [INSERT RESTAURANT MISSION STATEMENT]
  • Set tables with clean linens, condiments, or other supplies.
  • Clear tables after guests, wipe tables or seats with dampened cloths or replace dirty tablecloths.
  • Promptly clean tabletops, chairs, booths, and the floor under and around tables between guests.
  • Remove used tableware between courses and provide tableware for next course.
  • Respond appropriately to guest requests and communicate guest requests to server as needed.
  • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
  • Take soiled tableware to the designated area, and unload, sort and stack silverware, dishes, and glassware for cleaning.
  • Perform serving, cleaning, or stocking duties to facilitate customer service.
  • Carry food, dishes, trays, or silverware from kitchens or supply areas to serving counters.
  • Clean up spilled food or drink or broken dishes and remove trash.
  • Serve food to guests when servers need assistance.
  • Promptly greet guests as they are seated and serve ice water, coffee, rolls, or butter to guests.
  • Thank guests as they leave.
  • Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
  • Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of the restaurant, and mop or vacuum floors.
  • Fill beverage or ice dispensers.
  • Stock cabinets or serving areas with condiments and refill condiment containers.
  • Communicate with server and host or hostess to expedite efficient seating, table utilization, and customer service.
  • Inspect assigned restroom every 30 minutes, and clean as needed.
  • Attend all scheduled employee meetings and offers suggestions for improvement.
  • Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
  • Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.


Supplemental

  • Run cash registers.
  • Slice and pit fruit used to garnish drinks.
  • Wash glasses or other serving equipment at bars.
  • Stock refrigerating units with wines or bottled beer or replace empty beer kegs.
  • Carry linens to or from laundry areas.

Tools & Technology

  • Cash registers, Point-of-sale terminals, POS software, and workstations
  • Credit card processing machines
  • Personal computers, tablets, smart phones and/or handheld devices
  • Software - web-based applications, etc.
  • Carbonated and non-carbonated beverage dispenser
  • Commercial use blenders, coffee or iced tea makers, cutlery, dishwashers, food processors, food warmers, microwave ovens, garbage disposals
  • Ice dispensers
  • Soft serve machines