Medical Equipment Customer Service Representative

2 months ago

Villa Rica, United States Rotech Healthcare Full time
Job Summary

We are seeking a dedicated  Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

Assists with updating respiratory grid Clears previous day’s route and checks all paperwork for accuracy and completeness Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner Completes SOPs/CMNs and documents on tracking log Complies with all applicable company policies and procedures to meet JCAHO and company standards Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries Maintains referral log Monitors office supplies Prepares deposit for location on a weekly basis Prepares invoices for next day routes Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts Provides service for all retail/walk-in equipment requests Provides technical assistance to customers Verifies Medicare, Medicaid, and private insurance coverage information Works with outside agencies to resolve customer issues May be required to cover on call, drive a company vehicle and make deliveries to patient's homes Performs other duties as assigned
Qualifications

Employment is contingent on

Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

High school diploma or GED equivalent, required

Preferred Education and/or Experience

Experience with medical equipment, preferred Experience with medical billing practices and of billing reimbursement, preferred Experience in medical field and administrative record management, preferred One year of related work experience, preferred Medical terminology, preferred

Skills and Competencies

Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a team

Machines, Equipment and Technical Abilities

Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

Lift and carry office equipment at times Requires lifting (minimum of 35 pounds) and transporting of patient equipment May be required to cover on call, drive a company vehicle and make deliveries to patient's homes Requires contact with patients and equipment with potential exposure to contagious pathogens Requires sitting, walking, standing, talking and listening Requires close vision to small print on computer and/or tablet and paperwork
Rotech Information

Benefits

Generous paid time Off and paid holidays Overtime pay for non-exempt hourly positions based on business needs Commission for Account Executives Fixed and variable rate car reimbursement for Area Managers and Account Executives Employee discount program Employee recognition program Bonus and incentive opportunities  Mileage reimbursement (when applicable for the position) Telephone reimbursement (when applicable for the position) EAP 401k Medical, Prescription, Dental and Vision HSA and FSA/Dependent Care FSA Life Insurance, Disability, Accidental death, Identity protection and Legal services Meru Health Mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings solutions programs HEPB and TB vaccinations 

  • Onsite Customer Service Representative

    1 month ago

    Villa Rica, United States Verida - Southeastrans, Inc. Full time

    This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services. SCHEDULE: Monday to Friday 9 am-6 pm - START DATE: Tues Customer Service Representative, Customer Service, Representative, Transportation, Retail

  • Customer Service Representative

    4 days ago

    Villa Rica, Georgia, United States Pilot Flying J Full time

    Pilot Flying J - Job Overview:">We're looking for a Customer Service Representative to join our retail sales team! In this role, you will be responsible for delivering exceptional customer experiences and supporting our sales floor operations.">Job Duties:">">Interact with customers in a professional and courteous manner.">Process transactions accurately and...

  • Customer Service Representative

    2 weeks ago

    Villa Rica, United States StaffMyAgency LLC Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.We seek an energetic professional interested in helping our business...

  • Customer Service Representative

    1 week ago

    Villa Rica, United States StaffMyAgency LLC Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.We seek an energetic professional interested in helping our business...

  • Customer Service Representative

    4 months ago

    Villa Rica, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business...

  • Class A CDL Driver

    5 days ago

    Villa Rica, Georgia, United States H&E Equipment Services Full time

    Job OverviewH&E Equipment Services has an immediate opening for a Class A CDL Driver. This role is responsible for transporting heavy equipment to customer job sites in a safe and efficient manner. The ideal candidate will have a valid Class A CDL, excellent driving skills, and the ability to work independently.Key Responsibilities:* Plan delivery routes...

  • Customer Service Representative

    2 weeks ago

    Lake Villa, United States Circle K Full time

    Circle K - 31 S Milwaukee Ave (rt 83) [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...

  • Licensed Insurance Customer Service

    7 months ago

    Villa Rica, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based...

  • Customer Service Ambassador

    4 days ago

    Villa Rica, Georgia, United States Verida - Southeastrans, Inc. Full time

    At Verida - Southeastrans, Inc., we are seeking a highly skilled Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer service related to non-emergency medical transportation services. This role requires strong communication and interpersonal skills to ensure that all...

  • Customer Service Advisor

    5 days ago

    Villa Rica, Georgia, United States Verida - Southeastrans, Inc. Full time

    About the Role: We are seeking a Customer Service Advisor to join our team at Verida - Southeastrans, Inc. This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services.">Schedule and Work Environment: The ideal candidate will...

  • Class A CDL Driver

    2 months ago

    Villa Rica, United States H&E Equipment Services Full time

    Job Title: Class A CDL Driver - Villa Rica, GA Job Requisition: R0018163 Job Description: H&E Rentals has an immediate opening for a Class A CDL Driver. A Class A CDL Driver is responsible for safely loading, securing, delivering, and unloading heavy equipment to the customer's job site in a safe manner in compliance with local, state and Federal Motor...

  • State Farm Agent Team Member

    2 days ago

    Villa Rica, Georgia, United States Bradford Hegler - State Farm Agency Full time

    Join Our TeamWe are looking for a highly motivated and organized Customer Service Expert to join our team as a part-time Licensed Customer Service Representative - State Farm Agent Team Member. This role requires excellent communication and interpersonal skills.Estimated Annual Income: $50,000 - $70,000, depending on experience.Responsibilities:Manage...

  • Customer Service Representative

    4 weeks ago

    Villa Park, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeWe are seeking a dedicated and customer-oriented individual to join our dynamic customer service team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving issues efficiently. This is a Contract to Hire...

  • Class A CDL Driver

    2 weeks ago

    Villa Rica, United States H&E Equipment Services Full time

    Job Title: Class A CDL Driver - Villa Rica, GA Job Requisition: R0018163 Job Description: H&E Rentals has an immediate opening for a Class A CDL Driver. A Class A CDL Driver is responsible for safely loading, securing, delivering, and unloading heavy equipment to the customers job site in a safe manner in compliance with local, state and Federal Motor...

  • Customer Service Representative

    2 weeks ago

    Villa Park, Illinois, United States Which Wich Superior Sandwiches Full time

    Job Summary: We're seeking a Customer Service Representative to join our team at Which Wich Superior Sandwiches. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and ensuring that every guest leaves satisfied.Main Responsibilities:Taking guest orders and recommending extrasProviding a quick and...

  • Customer Service Representative, PT Overnights

    3 months ago

    Villa Grove, United States Circle K Full time

    Circle K - 212 N Sycamore [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Experience Associate

    4 days ago

    Villa Rica, Georgia, United States Family Dollar Full time

    Company OverviewFamliy Dollar is a leading retailer that provides essential goods and services to underserved communities. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving sales growth.Job DescriptionIn this role, you will be responsible for providing top-notch service to...

  • Customer Service Representative

    1 week ago

    Villa Rica, United States Sonja Davidson - State Farm Agent Full time

    Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.   Responsibilities:   Establish customer...

  • Class A CDL Driver

    2 months ago

    Villa Rica, United States H&E Equipment Services, Inc Full time

    **Job Title:** Class A CDL Driver - Villa Rica, GA **Job Requisition:** R0018163 **Job Description:** H&E Rentals has an immediate opening for a Class A CDL Driver. A Class A CDL Driver is responsible for safely loading, securing, delivering, and unloading heavy equipment to the customer's job site in a safe manner in compliance with local, state and...

  • Customer Service Director

    4 days ago

    Villa Rica, Georgia, United States Walmart Full time

    Join Our TeamAs a retail operations manager at Walmart, you will play a critical role in shaping the future of retail. You will lead high-performing teams, drive sales growth, and improve customer satisfaction.ResponsibilitiesDevelop and execute business plans to drive sales growth, improve customer satisfaction, and reduce shrinkage.Lead and develop...