Manager, Technical Support

3 days ago


Edina, United States NetApp Full time

Title: Manager, Technical Support

Location:

Cork, Munster, IE, T23 PPT8

Requisition ID: 127042

Position Overview

We are seeking a passionate and experienced Technical Support Manager to join our EMEA technical support team. The ideal candidate will bring 3-5 years of technical support management experience, a strong operational understanding, and a drive to foster change and develop people. This role demands an ability to coach for performance, manage escalations, and excel in a fast-paced environment while maintaining exceptional customer communication and soft skills.

Key Responsibilities:

Operational Excellence: Oversee daily operations of the EMEA technical support team, ensuring efficient and effective resolution of customer issues. Change Leadership: Drive continuous improvement initiatives and implement changes to enhance support processes and customer satisfaction. People Development: Mentor, coach, and develop team members to achieve their full potential and foster a collaborative, high-performing team culture. Performance Coaching: Provide regular feedback and coaching to team members to improve performance and achieve team goals. Customer Communication: Maintain a customer-centric approach, ensuring timely and high-quality support for all customer inquiries and technical issues, with a focus on clear and effective communication. Escalation Management: Handle complex and high-priority customer escalations, ensuring prompt and satisfactory resolution. Cross-functional Collaboration: Work closely with engineering, sales, and product management teams to address customer needs and provide feedback for product enhancements. Performance Monitoring: Track and analyze team performance metrics, identifying areas for improvement and implementing corrective actions as needed.

Experience:

3-5 years of experience in technical support management, preferably within the technology or cloud industry. Operational Understanding: Strong understanding of technical support operations, including incident management, problem resolution, and customer service best practices. Change Advocate: Proven ability to drive change and implement process improvements in a dynamic environment. Leadership: Exceptional people management skills, with a track record of developing and motivating teams. Performance Coaching: Demonstrated ability to coach for performance and provide constructive feedback. Communication: Excellent verbal and written communication skills, with a proven record of effective customer communication and soft skills. Escalation Management: Experience in managing and resolving customer escalations effectively. Problem-Solving: Strong analytical and problem-solving abilities, with a focus on delivering practical and efficient solutions. Adaptability: Ability to work effectively in a fast-paced environment, managing multiple priorities and adapting to changing demands. Customer Orientation: A deep commitment to providing outstanding customer service and building strong customer relationships.

If you are a dynamic and inspiring Technical Support Manager with a passion for operational excellence, people development, and customer communication, we encourage you to apply and join our EMEA technical support team at NetApp.

Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role.

#LI-DNI


Job Segment: Technical Support, Information Technology, IT Manager, Manager, Technology, Management, Marketing



  • Edina, Minnesota, United States C4 Technical Services Full time

    Job SummaryWe are seeking a highly skilled Senior Identity Management Specialist to join our team at C4 Technical Services. As a key member of our front-end development team, you will be responsible for the implementation of a new payment service provider and integration between legacy systems and our insurance suite SAAS. Your expertise in identity...

  • Support Specialist

    1 month ago


    Edina, Minnesota, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Support Technician to join our team at Dave & Buster's. As a Support Technician, you will be responsible for ensuring the smooth operation of our games, simulators, and technical equipment. You will also provide exceptional customer service, maintaining a positive and welcoming environment for our...


  • Edina, Minnesota, United States Dave & Buster Full time

    Job SummaryWe are seeking a skilled and enthusiastic Game Support Specialist to join our team at Dave & Buster's. As a key member of our Midway team, you will be responsible for ensuring the smooth operation of our games and technical equipment, providing exceptional guest service, and maintaining a clean and organized work environment.Key...


  • Edina, Minnesota, United States KLA Full time

    Job DescriptionKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our innovative ideas and devices are advancing humanity, and we're looking for a skilled Field Support Engineer to join our team.Key Responsibilities:Provide customer service support for advanced KLA products, serving as the primary point of...

  • Support Technician

    2 weeks ago


    Edina, Minnesota, United States Dave & Buster Full time

    Job Title: Support Technician About the Role: We are seeking a highly skilled and motivated Support Technician to join our team at Dave & Buster's. As a Support Technician, you will be responsible for the repair and maintenance of our building's technical equipment, including games, simulators, and other amusement devices. Key Responsibilities: * Deliver...


  • Edina, Minnesota, United States Dave & Busters Full time

    Dave & Busters Job SummaryAs a Support Technician at Dave & Busters, you will be responsible for the repair and maintenance of the building, including games, simulators, and technical equipment. Your goal will be to deliver an unparalleled Guest experience through the best combination of food, drinks, and games.Key ResponsibilitiesPerform routine maintenance...


  • Edina, Minnesota, United States Brookdale Senior Living Full time

    Business Office ManagerAt Brookdale Senior Living, we are seeking a highly skilled Business Office Manager to join our team. As a Business Office Manager, you will be responsible for the day-to-day operations of the business office, ensuring that all financial and administrative tasks are completed efficiently and effectively.Key Responsibilities:Manage the...


  • Edina, Minnesota, United States Great Clips Full time

    Unlock Your Potential as an Assistant Salon ManagerAre you a skilled stylist looking to take your career to the next level? Do you have a passion for leadership and a desire to support your team? If so, we may have the perfect opportunity for you!As an Assistant Salon Manager at Great Clips, you'll have the chance to develop your skills and experience in a...


  • Edina, Minnesota, United States Brookdale Senior Living Full time

    Business Office ManagerAbout the RoleAs a Business Office Manager at Brookdale Senior Living, you will be responsible for leading the business office operations of our community. This includes attracting, engaging, developing, and retaining associates to provide high-quality care and personalized services to our residents.Key ResponsibilitiesLead business...


  • Edina, Minnesota, United States Diverse Lynx Full time

    Job Title: Geospatial Solutions Deployment ManagerJob Summary:As a Geospatial Solutions Deployment Manager, you will oversee the deployment and maintenance of geospatial solutions to ensure optimal performance and reliability. With 8 to 12 years of experience in release management, you will play a critical role in enhancing our geospatial capabilities,...


  • Edina, Minnesota, United States Grant-Shannon Full time

    Job SummaryWe are seeking a highly skilled and organized Administrative Assistant to provide exceptional support to our executives. This role will involve a hybrid work schedule after the training period.Key Responsibilities:• Providing administrative support to executives, including scheduling meetings, managing calendars, and handling emails.• Entering...


  • Edina, Minnesota, United States Wooddale Church Full time

    Role OverviewThe Edina Campus Coordinator is a multifaceted role that supports the growth and development of Wooddale Church's Edina campus. This position works under the direction of the Edina Campus Pastor to facilitate guest connections, assimilation, volunteer recruitment, event planning, and administration.Key ResponsibilitiesAttend and participate in...


  • Edina, United States Brookdale Senior Living Full time

    Business Office Manager Overview Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA) Grow your career with Brookdale! Our Business Office Managers have opportunities for advancement by exploring a new career in...

  • Perth Support Worker

    2 weeks ago


    Edina, Minnesota, United States Ark People Housing Care Full time

    About the RoleAs a Relief Support Worker with Ark People Housing Care, you will play a vital role in supporting vulnerable individuals in Perth to live their best lives. Our dynamic and versatile service is dedicated to providing a range of support services to people with diverse needs and abilities.Key ResponsibilitiesWork collaboratively with colleagues to...


  • Edina, Minnesota, United States Endeavor Schools, LLC Full time

    About the Role:We are seeking a dedicated and compassionate Classroom Support Specialist to join our team at Step By Step Edina. As a key member of our educational staff, you will play a vital role in creating a positive and supportive learning environment for our students.Key Responsibilities:Provide support to students during daily classroom...


  • Edina, Minnesota, United States Edina Public Schools Full time

    Job Title: Office Assistant - Classification DEdina Public Schools is seeking a highly organized and detail-oriented Office Assistant to join our team at the Early Learning Center.Job Summary:The Office Assistant will provide administrative support to employees, make students, employees, and visitors welcome in the office, and assist with inquiries regarding...


  • Edina, Minnesota, United States Placement Partners Full time

    Job Title: Community Support SpecialistJob Summary:The Community Support Specialist will work with consumers to maintain competitive employment and develop essential and personal enriching life skills within the community. Services will be delivered in a manner that promotes individual success, independence, and respect.Key Responsibilities:**Job Mentoring...


  • Edina, Minnesota, United States Allina Health Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Clinical Team Aide to join our team at Allina Health. As a Clinical Team Aide, you will provide support to the clinical team, providers, and patients to deliver timely and quality healthcare services.Key ResponsibilitiesSupport and assist providers and clinical staff with administrative and...


  • Edina, Minnesota, United States Legence Full time

    Low Voltage Division ManagerGilbert Mechanical, a Legence company, is seeking a seasoned professional to lead our Low Voltage Division. As a key member of our team, you will be responsible for driving growth, overseeing operations, and ensuring exceptional customer satisfaction.Key ResponsibilitiesDirect and supervise activities of the Low Voltage...


  • Edina, United States Sevita Full time

    REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join...