Entrprise AV Cons Tech-Sr Audiovisual Support Administrator

5 months ago

Plano, United States Children's Health Full time

Job Title & Specialty Area: Audiovisual Support Administrator 

Department: Enterprise AV Cons Tech 

Location: Dallas, TX 

Shift: Full-Time 

Job Type: On-Site

Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
Provides Tier 3 support for the Audio-Visual (AV) systems and infrastructure at all Children's Health facilities. Acts as an escalation path for team members who need assistance with more technical AV issues. Monitors and maintains the supporting AV infrastructure at all CHST facilities to ensure the stability, usability, and day-to-day functionality of all AV Equipment and Technology at Children's Health. Provides AV Support for Children's Health Events, this includes setup and operation of systems and equipment for special events.

Responsibilities:
* Setup and operation of AV systems for events like Live Streams, Town Hall Meetings, etc.
* Video Recording and Editing
* Remote event production using Zoom to support webinars with presenters in various locations.
* Maintenance of servers and their associated applications that support the AV infrastructure.
* Maintenance and Troubleshooting of internal RF and IPTV distribution systems and the TV Headends provided by DirecTV and Spectrum.
* Provide End-User training on all aspects of AV systems, effectively explaining system operation and related concepts to non-technical users
* Respond to and resolve requests for service within established Service Level Agreements, and regularly update customers on the status of their request or issue.
* Provide technical support to other IS team members and customers across various Children's campuses including Dallas, Plano, and other locations (streaming events, special events, digital signage, all aspects of Audio Visual including speakers, microphones, mixers, mobile displays, and lighting)
* Accurately document service requests promptly including root cause, problem analysis, and steps to final resolution.
* Must follow all department policies and procedures including escalation process and response times.
* Responsible for completing ongoing annual training as assigned by management and the Training Department.
* During the course of employment must be flexible for potential schedule changes in a 24-hour 7 day a 7-day-a-week environment. Flexible schedules require availability for nights and weekends including unplanned and unscheduled overtime
* Drive company and/or personal vehicle between various Children's locations to service and/or install equipment
* Possess sound knowledge of audio-visual connectivity and signal flow, and the impact of the control system and audio programming on the overall system.
* Familiar with Crestron, BiAmp, and QSYS product lines, able to configure these devices as needed.
* Familiar with the administration of Zoom, MS Teams, and Webex platforms.
* Familiar with Poly Lens and Cisco Webex Admin management platforms.
* Proficient in video editing software such as Adobe Premiere Pro, Final Cut Pro, or similar.
* Strong understanding of RF distribution systems for Cable/Satellite TV, testing and balancing methods
* Must be able to read system schematics and floor plans.
* Experience with Remote Event Production using Zoom or similar platforms. Providing guidance to remote presenters on camera angles, proper lighting, and audio setup for events.
* Ability to work cooperatively in a team-oriented environment and possess excellent organizational, customer service, and communication skills.
* Able to handle viewing surgical procedures or patients in various stages of treatment, (this is rare for this position, but it is possible)
* Able to adapt to last-minute changes and surprises.
* Must share the mentality that we do what it takes to get the job done.
* Ability to work independently and manage time effectively.
* Ability to work under pressure.
* Ability to handle multiple issues at a time.
* Other duties as assigned to meet the customer’s needs.

WORK EXPERIENCE
* At least 6 years of experience as an Audio Visual Support technician or related field (Required) 
* At least 2 years experience with AV systems installation and service in the healthcare environment (Preferred) 

EDUCATION
* High school diploma or equivalent required; additional training beyond high school (Required) 
* Two-year Associate's degree or equivalent experience (Preferred) 

LICENSES AND CERTIFICATIONS
* QSYS Control 101 within one year from date of hire (Required) 
* Valid unrestricted driver's license and proof of insurance (Required) 
* Comp TIA A+ certification (Preferred) 

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities, and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

 Holistic Benefits – How We’ll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement 

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity. 

  • Entrprise AV Cons Tech-Sr Audiovisual Support Administrator

    2 months ago

    Plano, United States Children's Health Full time

    Job Title & Specialty Area: Audiovisual Support Administrator Department: Enterprise AV Cons Tech Location: Plano, TX Shift: Full-Time Job Type: On-Site Why Children's Health? At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge...

  • Audiovisual Support Specialist

    4 weeks ago

    Plano, Texas, United States Children's Health Full time

    Job Title: Audiovisual Support SpecialistChildren's Health is seeking an experienced Audiovisual Support Specialist to join our team. As an Audiovisual Support Specialist, you will provide technical support for our audiovisual systems and infrastructure, ensuring seamless operation and maintenance of our AV equipment and technology.Key Responsibilities:Setup...

  • AV Systems Programmer

    4 weeks ago

    Plano, Texas, United States HireSparks AV Recruiting Full time

    AV Systems Programmer Job DescriptionOur client, a leading AV Commercial Integrator in Texas, is seeking a skilled AV Systems Programmer to join their team. As a Hybrid Control and Design Engineer, you will be responsible for designing and implementing AV systems from start to finish, combining technical programming skills with design engineering...

  • AV ProgrammerDesign Engineer

    1 month ago

    Plano, United States HireSparks AV Recruiting Full time

    Our client is a Top AV Commercial Integrator in Texas and is seeking a talented Hybrid Programmer/Engineer with a strong background in both control programming and system design. This role combines technical programming skills with design engineering expertise and were looking for a wellrounded professional who can handle both aspects. Key...

  • AV ProgrammerDesign Engineer

    4 weeks ago

    Plano, United States HireSparks AV Recruiting Full time

    Our client is a Top AV Commercial Integrator in Texas and is seeking a talented Hybrid Programmer/Engineer with a strong background in both control programming and system design. This role combines technical programming skills with design engineering expertise and were looking for a wellrounded professional who can handle both aspects. Key...

  • AV Programmer

    1 month ago

    Plano, United States HireSparks AV Recruiting Full time

    Hybrid AV Programmer / Design Engineer (Plano, TX) Job Description: Our client is a Top AV Commercial Integrator in Texas and is seeking a talented Hybrid Programmer/Engineer with a strong background in both control programming and system design. This role combines technical programming skills with design engineering expertise, and we're looking for a...

  • AV Programmer

    1 month ago

    Plano, United States HireSparks AV Recruiting Full time

    Hybrid AV Programmer / Design Engineer (Plano, TX)Job Description:Our client is a Top AV Commercial Integrator in Texas and is seeking a talented Hybrid Programmer/Engineer with a strong background in both control programming and system design. This role combines technical programming skills with design engineering expertise, and we're looking for a...

  • AV Programmer

    4 weeks ago

    plano, United States HireSparks AV Recruiting Full time

    Hybrid AV Programmer / Design Engineer (Plano, TX)Job Description:Our client is a Top AV Commercial Integrator in Texas and is seeking a talented Hybrid Programmer/Engineer with a strong background in both control programming and system design. This role combines technical programming skills with design engineering expertise, and we're looking for a...

  • AV Programmer

    4 weeks ago

    plano, United States HireSparks AV Recruiting Full time

    Hybrid AV Programmer / Design Engineer (Plano, TX)Job Description:Our client is a Top AV Commercial Integrator in Texas and is seeking a talented Hybrid Programmer/Engineer with a strong background in both control programming and system design. This role combines technical programming skills with design engineering expertise, and we're looking for a...

  • Sr. Systems Administrator

    2 weeks ago

    Plano, United States TEEMA Full time

    Job DescriptionJob DescriptionWe are seeking a Sr. Systems Administrator to join our team! You will handle a variety of projects to support and improve the organization's network systems.Responsibilities:Manage all aspects of the networking platformTroubleshoot network & system issues Monitor active network and server infrastructure Perform routine...

  • Pharmacy Tech Sr.

    2 months ago

    Plano, United States US Oncology Network-wide Career Opportunities Full time

    Overview Texas Oncology is looking for a Pharmacy Technician to join our team!This position will support the Prestonwood location. This position will be either a level 1, 2 or Sr based on candidate experience. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and...

  • Sr. Systems Administrator

    3 days ago

    plano, United States Elan Partners Full time

    Sr. System AdministratorContract role – 6 months +No SponsorshipHybrid in N. Dallas AreaIf you are highly professional, passionate about exploring our impressive NAC product, defining and driving the future worldwide market leading product suite Network Access Control, Endpoint Compliance, Mobile Control, and Intrusion Prevention. Applications ranging from...

  • Sr. Systems Administrator

    6 days ago

    plano, United States Elan Partners Full time

    Sr. System AdministratorContract role – 6 months +No SponsorshipHybrid in N. Dallas AreaIf you are highly professional, passionate about exploring our impressive NAC product, defining and driving the future worldwide market leading product suite Network Access Control, Endpoint Compliance, Mobile Control, and Intrusion Prevention. Applications ranging from...

  • Sr. Systems Administrator

    7 days ago

    Plano, United States Elan Partners Full time

    Sr. System AdministratorContract role – 6 months +No SponsorshipHybrid in N. Dallas AreaIf you are highly professional, passionate about exploring our impressive NAC product, defining and driving the future worldwide market leading product suite Network Access Control, Endpoint Compliance, Mobile Control, and Intrusion Prevention. Applications ranging from...

  • Informatica Administrator

    2 weeks ago

    Plano, United States US Tech Solutions Full time

    Duration: 6+ Months Contract to HireJob Description/ Responsibilities: • Installation & Configuration Informatica PC: Install and configure Informatica PowerCenter, Repository Service, and Integration Service. • Performance Tuning: Monitor and tune the performance of Informatica jobs, workflows, and mappings for optimal efficiency. • Migration &...

  • Informatica Administrator

    2 weeks ago

    plano, United States US Tech Solutions Full time

    Duration: 6+ Months Contract to HireJob Description/ Responsibilities: • Installation & Configuration Informatica PC: Install and configure Informatica PowerCenter, Repository Service, and Integration Service. • Performance Tuning: Monitor and tune the performance of Informatica jobs, workflows, and mappings for optimal efficiency. • Migration &...

  • Sr VMware Horizon VDI Administrator

    4 weeks ago

    Plano, Texas, United States Optimum Full time

    Job SummaryThe Sr. VMware Horizon VDI Administrator is responsible for the management and operation of the VMware Horizon Virtual Desktop Infrastructure (VDI). This role involves ensuring the stability, integrity, and efficient operation of the information systems that support core organizational functions. The administrator will serve as a Level 2...

  • Sybase Database Administrator

    4 weeks ago

    Plano, Texas, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Sybase Database AdministratorJob Summary:Futran Tech Solutions Pvt. Ltd. is seeking a skilled Sybase Database Administrator to join our team. The successful candidate will be responsible for designing, implementing, and managing databases to ensure high availability, performance, and security.Key Responsibilities: Oversee database infrastructure...

  • Senior IT LIMS Tech Lead

    4 months ago

    Plano, United States Fortune 500 Companies Full time

    Job DescriptionOverviewWe are currently expanding our Labvantage technical team and have a need for Sr. IT LIMS Tech Lead. As a part of the Global IT DEVSECOPS team to support the R&D Labs around the world, the Sr. IT LIMS Tech Lead role, will report directly to the Global IT DevSecOps Lead.Will be involved in configuration, design, development and testing...

  • Senior IT LIMS Tech Lead

    2 weeks ago

    plano, United States Fortune 500 Companies Full time

    Job DescriptionOverviewWe are currently expanding our Labvantage technical team and have a need for Sr. IT LIMS Tech Lead. As a part of the Global IT DEVSECOPS team to support the R&D Labs around the world, the Sr. IT LIMS Tech Lead role, will report directly to the Global IT DevSecOps Lead.Will be involved in configuration, design, development and testing...