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Assistant Manager

5 months ago

Reston, United States Scenthound DMV Full time
Perks and Benefits:
  • Direct career growth path to General Management positions and additional options
  • Competitive hourly base pay, plus tips; performance bonuses
  • Paid Vacation
  • Complimentary service membership
About the Position:
The Assistant Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires: 
  • Management experience
  • Customer service experience (retail, restaurant)
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time
  • Reliable transportation
  • Willingness to work in a smoke-free environment  
Who We Are Looking For:
We are searching for a confident assistant manager who leads with integrity, honesty, and compassion. A successful Assistant Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.  

Tasks:
  • Drive membership sales through health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when/ where help is needed and provide assistance to keep Scenter on schedule
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations; Resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices  
Skills and Abilities:
  • Effective communication with team members and dog parents
  • Leadership, coaching, mentorship
  • Recruiting, hiring, and creating a happy and effective team
  • Problem-solving
  • Attention to detail
  • Time-management – ability to make an efficient schedule
  • Computer/ technology proficiency
  • Accountability; hold oneself and others to a high quality of services