Manager, Sales Training

5 months ago

Phoenix, United States Travel + Leisure Co. Full time
We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Description

Wyndham Destinations is the world's largest vacation ownership company with an impressive list of world-renowned destinations and travel opportunities. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is our service promise to be responsive, respectful and to deliver a great experience that continues to set us apart from the rest.

The Right Candidate:

  • Must have the ability to lead a team, build strategic business partnerships, influence, and manage change.
  • Must be able to travel throughout the PacOne South Business Unit as needed.
  • Must be able to travel to Orlando and other areas for corporate meetings.
  • Must have the ability to communicate and partner with the Business Unit leadership team including the EVP, SVP of marketing, RSVP, AVP, Site VP, Site DOS, BU Director of Recruiting and Business Operations.
  • Must attend required meetings and conference calls.
  • Will collaborate with the VP and Sr. Director of Training as well as BU Trainers on special projects, promotions, corporate initiatives and sharing best practices.
  • Will take the lead on all training agendas for the PacOne South region including the roll out of new sales initiatives and processes confirming the delivery of all approved scripting and compliance as requested.
  • Possess the ability to identify opportunities relating to, but not limited to, the training department, sales lines (in house and front line), specialist presenters, sales processes with a desired follow through to affect and implement positive change.
  • Assist the Director of Training to keep all training positions staffed with top talent.
  • The right candidate will have a proven leadership track record.  This can include any of but not limited to, front line or in house sales manager, site trainer, Sr. manager, DOS or VP experience.
  • Support and manage the Specialist Presenter team training and compliance.
  • Obtain a strong working knowledge of Wyndham Destinations brands, Club Wyndham, Wordmark by Wyndham and Shell Vacation Club.

Training Responsibilities:

  • Consistent communication and inspection of the job requirements for trainers and presenters.
  • Measure performance, provide coaching and development.
  • Be held accountable to 30/60/90 day new hire results, T.O requirement, red line expectations and topical trainings to be conducted on a consistent basis.
  • Observe specialist presentations, coach and measure budgeted vpg expectation. Ensure all sites trainers and presenters are IPad ready and adopting to compliant sales scripting and current processes.
  • Consistent communication with your BU Director of Training/BU Director of Recruiting, recruiting manager, site and regional leaders concerning staffing and retention.
  • On board new trainers to the region if needed. Wyndham Destination’s “Play to Win” new hire training curriculum is delivered using the IPad as well as the approved scripting via on-site and/or virtually.
  • Ensuring Wyndham Destinations “Road to Success” 12 week follow up training is being delivered to new hires on a consistent basis either on site or facilitated virtually.
  • Ensure all new hires complete the online portion of the Road to Success modules.
  • Ensure site sales staff are up to date on all recently approved Wyndham Destinations, scripting, collateral and sales processes on all brands.
  • Ensure all trainers are following, observing and supporting new hire classes to the floor, partnering with sales managers to set team up for success. Trainers are responsible for new hires being at 100% of budgeted VPG at 90 days.
  • Continue to provide training on a variety of topics to all sales staff on a regular basis.
  • Ability to stay updated and current with required tech platforms and reporting. Participate in launching new sales training initiatives and delivering required adoption requirements.
  • Recruit talent

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

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