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Sr. Service Repair Technician.

3 months ago

Ann Arbor, United States TCV Administration Full time

At Terumo Cardiovascular, we develop, manufacture and distribute medical devices for cardiac and vascular surgery with an emphasis on cardiopulmonary bypass, intra-operative monitoring and vascular grafting. This includes a full-line of perfusion products, endoscopic vessel harvesting products and surgical stabilization products. Our mission is to work as a team to save one more life, today and every day. We do this by providing lifesaving technology to cardiac surgery teams around the world.

At Terumo we’re working to build a healthier, happier society for our associates and the world. Our story begins over 100 years ago in Japan. Since then, we’ve been united by our mission to contribute to society through healthcare. As an associate at Terumo, your work helps to shape our evolution for the future. Working as one team, learning, innovating and challenging ourselves to write the future of healthcare. And no matter the location, no matter the team, we look out for one another, respect and support each other, strengthening trust with patients and healthcare providers everywhere.

Job Summary

This position is responsible for providing technical support for in-house repair center activities, including handling complex product repairs, supporting other field service activities, reconditioning, repairing, and maintaining tools and equipment utilized in service work, and conducting in-house technical training programs.

Job Details/Responsibilities

1.  In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures. 
2.  Diagnose and repair electro-mechanical devices that have been returned from the field; may need to use hand tools, soldering irons, and adhesives, and may occasionally use microscopes.
3.  Operate computerized testing and calibration equipment.
4.  Perform electro-mechanical upgrades on returned devices as needed.
5.  Coordinate and order materials required to inspect, clean, troubleshoot, upgrade, and repair assigned equipment.
6.  Prepare repair estimates and communicate estimate to customers. Acquire PO # from customers as required.
7.  Coordinate in-house service activities to handle planned maintenance, as well as other/unplanned critical service repair work.
8.  Coordinate all tools, parts, and equipment required for assigned in-house service work.

Job Responsibilities (continued)

9.  Maintain communication with field service management, Associates, and external customers on status of service work.
10. Report to supervisor regularly on customer feedback, service issues, and resolution.
11. Plan and coordinate the in-house service activities as related to the reconditioning, repairing, and maintenance of tools and equipment utilized for service work.
12. Assist in the development and coordination of in-house training programs.
13. Ensure department assets are inventoried in accordance with company procedures.
14. Manage priorities based on customer demand. 
15. Maintain a clean and organized work area.
16. Perform other duties as assigned.

 

Pay & Benefits:

  • Pay for this position starts at $28.70 p/h. 
  • 80 hours pro-rated vacation and 40 hours sick time offered
  • Medical, dental, vision – 1st of the month following 30 days.
  • 14 company paid holidays, including a week off at Christmas.
  • 401k with 6% company match
  • Incentive Plan Bonus - Every May
  • Life insurance & short-term disability – can also pay more into this in addition to what Terumo offers.
  • Paid parental leave
  • Tuition reimbursement, scholarship program, various other wellness initiatives
Qualifications/ Background Experiences

Requires a two-year college degree in an engineering or electro-mechanical technology field of study and a minimum of three years of electro-mechanical repair or assembly experience. Intermediate computer software skills, i.e., Microsoft Office. Experience in medical device industry preferred.  

The annualized base salary range for this role is $28.70 to $31.82. Final compensation packages will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand.

Terumo Cardiovascular is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, sex, sexual orientation, gender identity and/or expression, and genetic information.

EOE Minorities/Women/Disabled/Veterans