Sr Client Outreach Specialist

4 months ago

New York, United States Bank of America Full time

Description

:

Candidate will be a part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business.

The Function

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.

The Role

The KYC Client Outreach Specialist (COS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for periodic refreshes in a timely manner.

Role Responsibilities

Outreach to clients requesting and collecting KYC documentation Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners Monitor and understand the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts Gather client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes Raise process issues and improvements that collectively help our clients Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue Support the Outreach of both periodic refreshes as well as remediation and associated programs Support the Outreach of jurisdictionally or regionally stringent requirements where needed Ensure timely collection of client required documentation, including follow ups where needed Ensure voice of the client is heard while adhering to policies, laws, rules and regulations Ensure performance metrics are met and any exceptions are resolved within required timeframes Master customer due diligence (CDD) requirements and guide clients as needed to comply Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities Embrace a collaborative and output oriented culture

Required Skills

Bachelor's degree or equivalent work experience 4+ years experience in a client facing role within the financial services or a related industry Preferred: Certified Anti-Money Laundering Specialist (“CAMS”) Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions Must demonstrate a strong client focus Excellent interpersonal skills for motivation, collaboration and encouragement Professional Demeanor: Demonstrating patience, composure, and positive attitude. Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems. Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness. Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision. Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

Shift:

1st shift (United States of America)

Hours Per Week: 

40

  • Client Outreach Specialist

    2 months ago

    New York, New York, United States Bank of America Full time

    Job Title: Sr Client Outreach SpecialistAbout the Role:The Sr Client Outreach Specialist will be a key member of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business. This role will involve working closely with clients, bankers, and internal functions to meet KYC...

  • Client Outreach Specialist

    4 weeks ago

    New York, New York, United States Bank of America Full time

    About the RoleThe Client Outreach Specialist will be a key member of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business.Key ResponsibilitiesEngage with clients to collect and verify KYC documentationCollaborate with internal teams to ensure compliance with regulatory...

  • Client Outreach Specialist

    2 months ago

    New York, New York, United States Bank of America Full time

    About the RoleWe are seeking a highly skilled Client Outreach Specialist to join our team at Bank of America. As a key member of our Know Your Client (KYC) Outreach team, you will play a critical role in ensuring the bank's global regulatory and policy requirements are met.Key ResponsibilitiesDevelop and maintain strong relationships with clients across...

  • Client Outreach Specialist

    2 months ago

    New York, New York, United States Bank of America Full time

    About the RoleWe are seeking a highly skilled Client Outreach Specialist to join our team at Bank of America. As a key member of our Know Your Client (KYC) Outreach team, you will play a critical role in ensuring the bank's global regulatory and policy requirements are met.Key ResponsibilitiesDevelop and maintain strong relationships with clients across...

  • Client Outreach Manager

    4 weeks ago

    New York, New York, United States Bank of America Full time

    Job Title: Client Outreach VP ManagerBank of America is seeking a highly skilled Client Outreach VP Manager to join our team. As a key member of our Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business, you will play a critical role in meeting Know Your Client (KYC) periodic refresh and remediation requirements.The...

  • Client Outreach VP Manager

    3 weeks ago

    New York, New York, United States Bank of America Full time

    Job Title: Client Outreach VP ManagerJob Summary:We are seeking a highly skilled Client Outreach VP Manager to join our team at Bank of America. As a key member of our Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business, you will be responsible for leading our Know Your Client (KYC) Outreach teams.Key Responsibilities:Lead...

  • Client Outreach VP Manager

    4 weeks ago

    New York, New York, United States Bank of America Corporation Full time

    Job Description:Candidate will be a part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business.The FunctionThe Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We...

  • Client Outreach Manager

    3 weeks ago

    New York, New York, United States Bank of America Full time

    Job Description:The Client Outreach VP Manager will be a key member of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business.The FunctionThe Client Outreach team serves as the front line unit engaging with clients across business sectors and regions to meet KYC requirements...

  • Senior Housing Outreach Specialist

    4 weeks ago

    New York, New York, United States Goddard Riverside Community Center Full time

    Job Title: Senior Housing Outreach SpecialistGoddard Riverside Community Center is seeking a highly motivated and compassionate Senior Housing Outreach Specialist to join our team. As a key member of our outreach team, you will work closely with individuals experiencing homelessness, providing case management services and connecting them with permanent and...

  • Senior Housing Outreach Specialist

    4 weeks ago

    New York, New York, United States Goddard Riverside Full time

    Job Title: Senior Housing Outreach SpecialistThis is a challenging and rewarding role that requires a strong understanding of housing first and other harm reduction models. The successful candidate will work creatively and effectively in the community to engage individuals living on the street through outreach, utilizing a harm reduction approach.The Senior...

  • Client Outreach Manager

    3 weeks ago

    New York, New York, United States Bank of America Full time

    Job SummaryThe Client Outreach Manager will be a key member of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business.This role will work closely with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank's global regulatory and policy...

  • Senior Housing Outreach Specialist

    4 weeks ago

    New York, New York, United States Goddard Riverside Community Center Full time

    Job Title: Senior Housing Outreach SpecialistJoin Goddard Riverside Community Center in our mission to support vulnerable populations and create a fair and just society.About the Role:The Senior Housing Outreach Specialist will work creatively and effectively in the community to engage individuals living on the street through outreach by utilizing a harm...

  • Housing Outreach Coordinator

    4 weeks ago

    New York, New York, United States Goddard Riverside Community Center Full time

    Job Title: Housing Outreach SpecialistGoddard Riverside Community Center is seeking a dedicated and compassionate Housing Outreach Specialist to join our team. As a key member of our outreach team, you will work closely with individuals experiencing homelessness, providing case management services and connecting them with permanent housing solutions.Job...

  • Community Outreach Specialist

    3 weeks ago

    New York, New York, United States Lower Eastside Service Center Full time

    Job Summary:As a Community Outreach Specialist at Lower Eastside Service Center, you will play a vital role in promoting our service goals and providing support to individuals with substance use disorder. This is an exciting opportunity to make a difference in the lives of others and be part of a diverse team that is passionate about delivering exceptional...

  • Client Outreach VP Manager

    3 weeks ago

    New York, New York, United States Bank of America Full time

    Job DescriptionAs a Client Outreach VP Manager at Bank of America, you will be part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business.The Client Outreach team is the front line unit that works with clients to meet Know Your Client (KYC) periodic refresh and...

  • Outreach Specialist

    4 weeks ago

    New York, New York, United States BRC Full time

    Job SummaryBRC is seeking a highly motivated and compassionate Outreach Independent Living Specialist to join our team. As a key member of our Transit Homeless Outreach program, you will provide comprehensive case management services to individuals experiencing homelessness, helping them to access essential services and secure permanent housing.Key...

  • Housing Outreach Coordinator

    4 weeks ago

    New York, New York, United States Goddard Riverside Community Center Full time

    Job Title: Housing Outreach SpecialistGoddard Riverside Community Center is seeking a skilled and compassionate Housing Outreach Specialist to join our team. As a key member of our outreach team, you will work collaboratively with community partners and healthcare agencies to engage individuals living on the street and provide case management services to...

  • Housing Outreach Coordinator

    4 weeks ago

    New York, New York, United States Goddard Riverside Community Center Full time

    Housing Outreach SpecialistGoddard Riverside Community Center is seeking a skilled and compassionate Housing Outreach Specialist to join our team. As a key member of our outreach team, you will work creatively and effectively in the community to engage individuals living on the street through outreach by utilizing a harm reduction approach.Job SummaryThe...

  • Outreach Coordinator

    4 weeks ago

    New York, New York, United States Housing Works Full time

    About the RoleHousing Works is seeking a highly motivated and compassionate Outreach Specialist to join our Youth and Prevention Services team. As a key member of our team, you will be responsible for providing outreach, engagement, and program enrollments to our TranquiliT program.Key ResponsibilitiesConduct targeted outreach and linkage to care services,...

  • Senior Housing Outreach Specialist

    3 weeks ago

    New York, New York, United States Goddard Riverside Community Center Full time

    Job SummaryThe Goddard Riverside Community Center is seeking a skilled Senior Housing Outreach Specialist to join our team. As a key member of our outreach team, you will work creatively and effectively in the community to engage individuals living on the street through outreach by utilizing a harm reduction approach. Your goal will be to place adults...