Assistant Manager
4 weeks ago
Responsibilities:
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality and research new vendors.
- Organize and supervise shifts.
- Appraise staff performance and provide feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils, and cleaning products.
- Ensure compliance with sanitation and safety regulations.
- Manage the restaurant's good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Create detailed reports on weekly, monthly, and annual revenues and expenses.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads).
- Train new and current employees on proper customer service practices.
- Implement policies and protocols that will maintain future restaurant operations.
Qualifications:
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
- Proven customer service experience as a manager.
- Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait for staff.
- Familiarity with restaurant management software
- Strong leadership, motivation, and people skills.
- Acute financial management skills.
- A BS degree in Business Administration; hospitality management or culinary schooling is a plus.
About S&B's Burger Joint: S&B's offers the best burgers & sliders in OKC (multi-award winning) with an array of unique flavors that you won't find anywhere else. Not in a burger mode? Try hand-breaded chicken tenders, delicious fresh salads, as well as Keto, Vegan & Gluten-Free options. S&B's is sure to please any appetite Don't forget about dessert - S&B's serves up nationally recognized Over-the-Top Milkshakes. With a full bar featuring hand-crafted signature cocktails, famous Bloody Marys made with house mix & infused vodkas, craft beer, and more - your meal at S&B's will be completely delicious from start to finish Catch the Good Vibes when you Hit The Joint
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