Continuing Education Program Assistant

3 weeks ago

Newton, United States Boston College Carroll School of Manageme Full time

Job Description



Reporting to the Assistant Director and Director of CSON's Professional Development and Continuing Education department, the Program Assistant position is uniquely designed to fulfilldepartmental needs for customer service, programmatic success and student satisfaction. The successful candidate will serve as the primary point of contact for excellencein customer service with responsibility for planning, coordinating, andmanaging efficient courses and events. In this capacity, the Program Assistant will collaborate with theAssistant Director to identify, develop and implement marketing plans. Thisposition also interfaces with the Fiscal & Administrative Specialist tosupport registration management and accreditation records maintenance. The role is divided into four major responsibilities:

Customer Service - 30%
Communication via, phone, email, zoom and live on campus
Create templates for email communications to all course registrants regarding confirmation, reminders and virtual links

Course Coordination - 30%
Enrollment management, learning space reservations and supply management, content review, order materials for student handouts and prepare signage for on campus courses, record-keeping (attendance, completion rates), course evaluation (distribute, collect and summarize), and award specialty program certificates.

Operations - 30%
Technology: PowerPoint, Photoshop, InDesign, CVENT, Canvas, Panopto, AEM, Constant Contact, Survey Monkey

Marketing - 10%
Brochure/email design and proofread; distribute promotional content including emails, posters, flyers;
Other general duties as assigned

Competencies
Qualified candidateswill demonstrate a track record of
- Aptitude to acquire new (software) skillsas a self-motivated learner
Ability to work independently and within a team framework
Outstanding oral/ written communication and organizational skills
Exceptional customer service mindset at all times
Ability to multi-task in a fast-paced environment
Ability to work with diverse population of students



Requirements

Requirements:

Education/Training
Bachelor’s degree preferred; Computer proficiency is essential

Experience Required
3+ Years
Previous experience in office setting including phones, customer interface, computer skills and scheduling
Event planning; working with a team; undertaking tasks to ensure success 
Proven competence with database management, advanced use of spreadsheets and word processing
Knowledge of HTML and web design; familiarity with visual graphics and text production

Exceptional Work Schedule/Physical Demands
A flexible schedule which can be changed to meet the various course changes
Willingness to work occasional weekends or evenings as needed
Moving tables/lifting boxes for classes or conference(s); meeting room set up as needed



Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

Tuition remission for Employees Tuition remission for Spouses and Children who meet eligibility requirements Generous Medical, Dental, and Vision Insurance Low-Cost Life Insurance Eligibility for both University-Funded k and Employer-Sponsored b Retirement Plans Paid Holidays Annually Generous Sick and Vacation Pay

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