PC Technician

Overview:

Xerox Corporation is hiring a PC Technician in Ashland, VA who will be responsible for analyzing and resolving computer hardware and software problems utilizing available resources. In addition, our PC Technician is required to identify, rectify and effectively communicate any issues the customer may have regardless of technical nature as it relates to customer satisfaction. This position is based out of the Xerox IT Services Ashland, VA Experience, Education, and Certifications: Required: Familiar with troubleshooting, diagnosing, and repairing computer hardware, configuration, software, and operating systems. Preferred: Two or more years experience with troubleshooting, diagnosing and repairing computer hardware, laptops, printers, software, and operating systems. Required: High School Diploma or GED Preferred: Two / Four-year college degree or degree from a Vocational Institute in a related field of industry. Preferred: A+ Certification, Network +, Original Equipment Manufacturers (OEM) Certifications, Compaq ACT / ASP Knowledge: Computers, Chromebooks, Multiple Operating Systems including Drive duplication/imaging, Hardware Diagnostic Utilities Peripherals (including but not limited to internal & external modems, sound cards, video cards, network interface cards, SCSI adapters, storage devices, memory, etc.) OEM Warranty Procedures – all manufacturers serviced by Xerox IT Services Appropriate OEM Resources (i.e., manuals, internet resources, etc.) Technical Skills: Troubleshoot a variety of computer issues Accurately diagnose and repair computers to working condition for our customers Accurately record repairs and close tickets Accurately provide troubleshooting notes to show diagnostic steps Label and cleaning computers as needed Accurately and legibly fill out repair tickets Performance Skills: Excellent time management skills Be able to change priorities Maintain a clean workstation Be able to prioritize multiple tasks Ability to pass a background check Clean driving record preferred Maintain a professional appearance at all times Ability to work as team in a professional environment Requirements: Possess and maintain reliable transportation Possess and maintain valid driver’s license Ability to lift 50 lbs. Be prompt and on time to work and scheduled appointments Able to maintain professional demeanor under stress Possess strong interpersonal skills Possess strong customer service skills Possess strong phone skills Provide updates of service calls upon completion or incompletion of each call to the call support center Demonstrate the ability to contact account leader, team leader or service management to seek assistance if you are unable to perform the task in a timely fashion or if you encounter any reasons that are preventing the timely resolution of a service call
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