Manager - Restaurant VIP lounge

4 weeks ago


Atlantic City, United States Bally’s Dover Casino Resort Full time
Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests Maintain records of personnel performance, dining room labor costs, other expenses to china, glass, flatware, and current departmental time log Schedule periodic food service employee meetings to ensure correct execution of restaurant policies Schedule all room personnel in accordance with operating budgets and forecasts Coordinate and direct the daily activities of employees in the outlet(s) including planning and organizing Participate in strategic planning regarding the director of the outlet(s) including events, entertainment and community outreach that consider the market and local competition Ensure all aspects of the assigned outlet(s) contribute to 100% guest satisfaction Ensure food is prepared and served according to the desired portion and quality specifications Advise customers on selection of food and beverage items Ensure adherence to all Board of Health standards Work closely with other departments to ensure seamless delivery of service for our guests Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances Assist with the training of new employees, hiring, orientation, training, and job performance for outlet employees Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees

Other Duties as assigned



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