Front Desk Agent

3 weeks ago

Ronkonkoma, United States Hilton Garden Inn Islip Full time

Full Time

$16-$17/hr DOE


Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Key Duties & Responsibilities:

Resolve guest complaints, ensuring guest satisfaction. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Process all guest check-ins. Verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Direct Bell Person to escort guest and transport their luggage to the room. Handle overbooked or walked in guests. Accept and record wake-up call requests. Monitor, send and distribute guest faxes. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Process all check-outs. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

High School Graduate or General Education Degree (GED). One year previous experience in a similar position in a hotel. Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 


  • Medical Front Desk Receptionist

    4 weeks ago

    Ronkonkoma, United States New York Health Full time

    Medical Front Desk Receptionist Ronkonkoma, NY New York Health (NYH) is transforming healthcare through a comprehensive, integrated approach. Our multidisciplinary team of physicians, nurses, and health professionals collaborates seamlessly to provide whole-person care that addresses every aspect of our patients' wellbeing. With a network of state-of-the-art...

  • Full-Time Medical Authorization Specialist/Front Desk Receptionist

    3 weeks ago

    Ronkonkoma, United States Mid-Suffolk Neurology & Sleep Full time

    Job DescriptionJob DescriptionFast-paced Neurology practice in Ronkonkoma seeking a FULL-TIME authorization specialist/front desk receptionist. Applicants should be available to work approximately 35-38 hours per week, including a late evening on Monday (until ~6:45pm) and a half-day on Friday (from 8:30 am to 1:30 pm).The right candidate must be reliable,...

  • Full-Time Medical Authorization Specialist/Front Desk Receptionist

    1 month ago

    Ronkonkoma, United States Mid-Suffolk Neurology & Sleep Full time

    Job DescriptionJob DescriptionFast-paced Neurology practice in Ronkonkoma seeking a FULL-TIME authorization specialist/front desk receptionist. Applicants should be available to work approximately 35-38 hours per week, including a late evening on Monday (until ~6:45pm) and a half-day on Friday (from 8:30 am to 1:30 pm).The right candidate must be reliable,...

  • Receptionist Front Desk

    2 months ago

    Ronkonkoma, United States Gruenberg Kelly Della Full time

    Job DescriptionJob DescriptionFull time receptionist sought for busy Suffolk County personal injury practice. No experience required.Company DescriptionWe are a Suffolk County based personal injury law firm.Company DescriptionWe are a Suffolk County based personal injury law firm.

  • Office Assistant

    1 month ago

    Ronkonkoma, United States Randstad Full time

    We pride ourselves on delivering top-notch service to our clients. Our team is seeking an enthusiastic and detail-oriented Office Assistant to join us. If you thrive in a fast-paced environment and have a knack for juggling multiple tasks, this could be the perfect opportunity for you. We are looking to bring someone one as soon as 05/06/2024. If you are...

  • Office Assistant

    3 weeks ago

    Ronkonkoma, United States Randstad Full time

    We pride ourselves on delivering top-notch service to our clients. Our team is seeking an enthusiastic and detail-oriented Office Assistant to join us. If you thrive in a fast-paced environment and have a knack for juggling multiple tasks, this could be the perfect opportunity for you. We are looking to bring someone one as soon as 05/06/2024. If you are...

  • Medical Receptionist

    2 months ago

    Ronkonkoma, United States IslandWide Dermatology Full time

    **To be considered for this position you MUST be available to work both Monday & Thursday all day.** Full-Time Medical Receptionist position available in our busy Dermatology practice. Experience in the medical field preferred, but not required. Must have reliable transportation to travel between both our Ronkonkoma & Riverhead locations. **Hours to be...

  • Night Auditor

    2 weeks ago

    Ronkonkoma, United States Hilton Garden Inn Islip Full time

    **Part Time **Overnight shift** **$18 - $19/hour DOE** **Must be available to work weekends & holidays** **Overview**: The Front Desk Night Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards. Functions will also include nightly accounting and working as a...