Current jobs related to Call Center Agent | Las Cruces, NM - Las Cruces - MCI, LC
-
Police Officer
3 weeks ago
Las Cruces, New Mexico, United States City of Las Cruces, NM Full timeJob SummaryThe City of Las Cruces, NM is seeking a highly skilled and dedicated Police Officer to join our team. As a Police Officer, you will be responsible for maintaining law and order, preventing and investigating crimes, and enforcing laws and regulations.Key ResponsibilitiesPatrol assigned areas to prevent and detect crime, and to enforce traffic laws...
-
Licensed Practical Nurse
2 weeks ago
Las Cruces, New Mexico, United States Casa Del Sol Care Center - Las Cruces, NM Full timeAbout the RoleCasa Del Sol Care Center - Las Cruces, NM is seeking a skilled Licensed Practical Nurse to join our team. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to the overall success of our healthcare organization.Key ResponsibilitiesEvaluate patients/residents to collect data, observe conditions, and...
-
Police Officer
3 weeks ago
Las Cruces, New Mexico, United States City of Las Cruces, NM Full timeJob SummaryThe City of Las Cruces, NM is seeking a highly skilled and dedicated Police Officer to join our team. As a Police Officer, you will be responsible for maintaining law and order, protecting the public, and enforcing laws and regulations.Key ResponsibilitiesPatrol assigned areas to prevent and detect crime, and to enforce traffic laws and...
-
Police Officer
3 weeks ago
Las Cruces, New Mexico, United States City of Las Cruces, NM Full timeJob SummaryWe are seeking a highly skilled and dedicated Police Officer to join our team at the City of Las Cruces, NM. As a Police Officer, you will be responsible for maintaining law and order, preventing and investigating crimes, and enforcing laws and regulations.Key ResponsibilitiesPatrol designated areas to prevent and detect crime, and to enforce...
-
Licensed Practical Nurse
1 week ago
Las Cruces, New Mexico, United States Casa Del Sol Care Center - Las Cruces, NM Full timeAbout the RoleWe are seeking a skilled Licensed Practical Nurse to join our team at Casa Del Sol Care Center in Las Cruces, NM. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to the overall success of our healthcare team.ResponsibilitiesEvaluate patients/residents to collect data, observe conditions, and report...
-
Licensed Practical Nurse
1 week ago
Las Cruces, New Mexico, United States Casa Del Sol Care Center - Las Cruces, NM Full timeJob SummaryWe are seeking a skilled Licensed Practical Nurse to join our team at Casa Del Sol Care Center in Las Cruces, NM. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to a positive clinical outcome.Key ResponsibilitiesEvaluate patients to collect data, observe conditions, and report changes in...
-
Licensed Practical Nurse
7 days ago
Las Cruces, New Mexico, United States Casa Del Sol Care Center - Las Cruces, NM Full timeAbout the RoleWe are seeking a skilled Licensed Practical Nurse to join our team at Casa Del Sol Care Center in Las Cruces, NM. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to the overall success of our healthcare team.Key ResponsibilitiesEvaluate patients/residents to collect data, observe conditions, and...
-
Licensed Practical Nurse
2 weeks ago
Las Cruces, New Mexico, United States The Village at Northrise - Las Cruces, NM Full timeAbout the RoleWe are seeking a skilled Licensed Practical Nurse to join our team at The Village at Northrise in Las Cruces, NM. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to a positive clinical outcome.Key ResponsibilitiesEvaluate patients/residents to collect data, observe conditions, and report changes in...
-
Licensed Practical Nurse
2 weeks ago
Las Cruces, New Mexico, United States The Village at Northrise - Las Cruces, NM Full timeAbout the RoleWe are seeking a skilled Licensed Practical Nurse to join our team at The Village at Northrise in Las Cruces, NM. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to a positive clinical outcome.Key ResponsibilitiesEvaluate patients/residents to collect data, observe conditions, and report changes in...
-
Licensed Practical Nurse
2 weeks ago
Las Cruces, New Mexico, United States The Village at Northrise - Las Cruces, NM Full timeAbout the RoleWe are seeking a skilled Licensed Practical Nurse to join our team at The Village at Northrise in Las Cruces, NM. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to a positive clinical outcome.Key ResponsibilitiesEvaluate patients/residents to collect data, observe conditions, and report changes in...
-
Licensed Practical Nurse
2 weeks ago
Las Cruces, New Mexico, United States The Village at Northrise - Las Cruces, NM Full timeAbout the RoleWe are seeking a skilled Licensed Practical Nurse to join our team at The Village at Northrise in Las Cruces, NM. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to a positive clinical outcome.Key ResponsibilitiesEvaluate patients/residents to collect data, observe conditions, and report changes in...
-
Licensed Practical Nurse
7 days ago
Las Cruces, New Mexico, United States The Village at Northrise - Las Cruces, NM Full timeJob SummaryWe are seeking a skilled Licensed Practical Nurse to join our team at The Village at Northrise in Las Cruces, NM. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to a positive clinical outcome.Key ResponsibilitiesEvaluate patients to collect data, observe conditions, and report changes in...
-
Licensed Practical Nurse
2 weeks ago
Las Cruces, New Mexico, United States The Village at Northrise - Las Cruces, NM Full timeAbout the RoleWe are seeking a skilled Licensed Practical Nurse to join our team at The Village at Northrise in Las Cruces, NM. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to a positive clinical outcome.Key ResponsibilitiesEvaluate patients/residents to collect data, observe conditions, and report changes in...
-
Licensed Practical Nurse
3 days ago
Las Cruces, New Mexico, United States The Village at Northrise - Las Cruces, NM Full timeJob SummaryWe are seeking a skilled Licensed Practical Nurse to join our team at The Village at Northrise in Las Cruces, NM. As a LPN, you will work under the direction of a Registered Nurse to deliver efficient and effective nursing care, achieving positive clinical outcomes and patient/family satisfaction.ResponsibilitiesEvaluate patients/residents to...
-
Assisted Living Nurse
3 weeks ago
Las Cruces, New Mexico, United States The Village at Northrise - Las Cruces, NM Full timeJob SummaryWe are seeking a skilled and compassionate Licensed Practical Nurse to join our team at The Village at Northrise in Las Cruces, NM. As a key member of our healthcare team, you will provide high-quality nursing care to our residents, working under the direction of a Registered Nurse (RN).Key ResponsibilitiesEvaluate patients/residents to collect...
-
Transit Operator II
3 weeks ago
Las Cruces, New Mexico, United States City of Las Cruces, NM Full timeJob SummaryWe are seeking a highly skilled and experienced Transit Operator II to join our team at the City of Las Cruces, NM. As a Transit Operator II, you will be responsible for operating transit buses over fixed routes and in accordance with specific manifest instructions to meet service delivery expectations.Key ResponsibilitiesProvide Excellent...
-
Neurology Opportunity in Las Cruces, NM
1 week ago
Las Cruces, New Mexico, United States Archway Physician Recruitment Full timeNeurology Opportunity in Las Cruces, NMWe are seeking a skilled Neurologist to join our team in Las Cruces, NM. This is a full-time, permanent position with a mix of inpatient and outpatient procedures. The program is expanding due to growing volumes, and we anticipate a call schedule of 1:3. You will be working in a single clinic office location, serving a...
-
ER Nurse
2 weeks ago
Las Cruces, New Mexico, United States MountainView Regional Medical Center Full time{"title": "ER Nurse Opportunity", "content": "ER Nurse OpportunityWe are seeking a skilled ER nurse to join our team at MountainView Regional Medical Center in Las Cruces, NM.About the JobAs an ER nurse, you will be responsible for evaluating assigned patients, planning and implementing nursing care, and documenting patient information.You will also assist...
-
Licensed Practical Nurse
3 weeks ago
Las Cruces, New Mexico, United States The Village at Northrise - Las Cruces, NM Full timeJob SummaryWe are seeking a skilled Licensed Practical Nurse to join our healthcare team at The Village at Northrise in Las Cruces, NM. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to a positive clinical outcome.Key ResponsibilitiesEvaluate patients/residents to collect data, observe conditions, and report...
-
for Neurologist in Las Cruces, NM
5 days ago
Las Cruces, United States CHSPSC, LLC. Full timeMountainView Regional Medical Center (MVRMC) in Las Cruces, NM is seeking a BE/BC Neurologist. Hospital employed position Mix of inpatient and outpatient procedures Experience with the following procedures preferred: lumbar puncture, electromyography, tension test, electrocenphalogram, sleep study, intraoperative brain/spine monitoring, autonomic testing and...
Call Center Agent | Las Cruces, NM
4 months ago
POSITION OVERVIEW
CALL CENTER AGENT | LAS CRUCES, NM
We are looking for call center agents in the Las Cruces, NM area to join our rapidly growing team. You will be responsible for handling inbound phone interactions with residential and business customers managing the customer experience, educating and up-selling customers on products and services.
Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job constantly. Both full-time and part-time options are available, with multiple shifts and scheduling options.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
--------------
...
POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
Handle inbound and outbound contacts in a courteous, timely, and professional manner Ensure first call resolution through problems solving and effective call handling Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed Accurately document and process customer claims in appropriate systems Lead fact-finding discussions to determine the best options for the customer Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customersPreferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience
CONDITIONS OF EMPLOYMENT
Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,
) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, , customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).
DISCLAIMER
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
REGARDING COVID-19
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
For more information on MCI’s response to COVID-19 please visit .
