CoxHealth Communication Specialist

3 weeks ago

Springfield, United States CoxHealth Full time

Summary

  • Best in Class Work Environment
    • 5x Modern Healthcare Best Places to work
    • America’s Greatest Workplaces 2023 – Newsweek
    • Best Employers for New Grads 2023- Forbes
    • Greatest Workplace for Women 2023 - Newsweek
  • Benefits  
    • Retirement with employer match up to 5%
    • CoxHealth Fitness Center and Child Care discounts
    • Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
    • Preventative Plans available
    • Cafeteria Discount
  • Job Summary
  • The Communication Specialist is responsible for answering 911 calls and appropriately dispatching emergency services within the established time frame. This includes gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol. Responsible for remaining on the phone with the caller until the first responder arrives and coaches the caller per protocol as the situation requires. The Communication Specialist assigns appropriate level of ambulance to the event and sends all corresponding information within 30 seconds of dispatch. Responsible for managing the ambulance posting plan as workflow requires. Flight follows helicopters when needed.
  • Job Requirements
    • Education
      • Required: High School Diploma or Equivalent
      • Preferred: Emergency Medical Dispatch Training
    • Experience
      • Preferred:1 year of communications center experience
    • Skills
      • Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations.
      • Ability to follow instructions.
      • Possess good telecommunications skills.
      • Possess ability to track and manage multiple tasks simultaneously.
      • Possess ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests.
    • Licensure/Certification/Registration
      • Preferred: PRO QA

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