Wholesale - Sales Operations Coordinator (Modern Channel)

2 weeks ago

Port Washington, United States EssilorLuxottica Full time

Requisition ID:  843871 
Position: Full-Time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Wholesale team works with our customers one-on-one, developing professional relationships based on trust and care.

GENERAL FUNCTION

The Sales Operation Coordinator executes on the Order to Delivery process, assortment and order management as well as participates in key customer meetings.In delivering on the above, the Sales Operations Coordinator manages external communication with clients and internal communications with internal parties namely Customer Service, Logistics, Planning, Credit, IT, Marketing and Product.

MAJOR DUTIES AND RESPONSIBILITIES

Supports the Account Manager in the achievement of annual invoiced sales performances. Facilitates and supports entire order process from order creation to invoicing. Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers. Tracks and maximizes Order to Delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centers). Makes sure all orders received through all Luxottica devices are entered on time, to be quickly delivered. Monitors the status of orders portfolio, ensuring orders are meeting customer fill-rate and shipping requirements. Acts as liaison with Credit/Pricing department to address all credit-related customer issues. Acts as the project manager on NPI activities as bridge between Sales – Product/Marketing and Supply Chain. Tracks past and future orders, updating all the Account Managers, Customers and Business Planners. Actively participates in customer meetings assisting in the presentation of collections, assortment building and placing NPI orders five times a year. Conducts and provides analysis of key performance indicators (KPIs) in relation to the order Portfolio of the company (locally in Atlanta and overseas) across different customers. Communicates in a timely and clear manner to customers’ inquiries via email and/or phone.

BASIC QUALIFICATIONS

Associates Degree 2+ years related work experience Strong customer focus Organized and analytical Excellent communication skills verbal and written Ability to work efficiently in a fast paced environment Strong PC skills, including Excel, Word and PowerPoint Strong time management skills Ability to work independently Attention to detail and accuracy Innovative thinking Strong interpersonal skills; ability to work well with all levels of internal leadership and staff Places a high priority on responsiveness

PREFERRED QUALIFICATIONS

Bachelor’s degree in Business Administration or related field Past experience with retail or buying SAP knowledge Supply knowledge and EDI GXS Catalogue knowledge Microsoft Access experience

​Pay Range: 25.36 - 39.89 

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. 

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