Vice President of Operations

3 weeks ago

Washington, United States DEPARTMENT OF LABOR FEDERAL CREDIT UNION Full time

**Position Summary**:
The **Vice President of Operation** (VPO) is a key member of the Executive Management Team. The VPO’s role is to provide leadership and guidance to credit union staff, and to impact the success of the credit union’s wellbeing and member engagement experience. This will be achieved through effective leadership, management, and oversight of operational delivery channels, processes, and internal controls pertaining to (but not limited to) Call Center operations, Branch operations, ATM/ITM network, card activity, and mobile and online banking operations and functionality. The VPO reports to and supports the CEO in the strategic planning and guidance of the credit union.

**Primary Duties & Responsibilities**:

- Serve as a member of the Executive Team, which includes contributing to and supporting the development, evaluation, and execution of short and long-term strategic operational objectives and priorities that align with the Organizational Strategic Plan.
- Collaborate with members of the Executive Team to address organizational issues and mitigate risks throughout the organization.
- Establish, implement, and oversee the organizational strategy for retail delivery channels. This includes structuring retail branch locations and delivery models to meet member needs and organizational priorities; Call Center functionality, structure, and service levels; card delivery and functionality programs; and online or digital service delivery functionality such as online or mobile banking.
- Lead and manage staff pertaining to all member service delivery channels outlined above. Foster a culture of innovation, service, sales, empowerment, and accountability through employee development.
- Ensure operational internal controls are effective to mitigate fraud, losses, and risks inherent to the operations of the credit union. Develop training, procedures, and oversight to ensure that compliance with internal controls, policies, and regulations are adhered to consistently. Coordinates with Internal Audit, the credit union compliance officer, or other internal and external resources to stay ahead of emerging trends or changes in regulation, fraud, or internal control best practices.
- Facilitates the development or optimization of deposit and account products or services to meet member needs and position the credit union to be competitive in the marketplace. Drive engagement and use of products or services to grow memberships, deposits, and business account relationships. Coordinates with vendors or third parties to provide industry best products or services as needed.
- Other duties may be assigned as necessary to impact the successful operation of the credit union.

**Position Requirements**:

- Five (5) or more years of related experience in deposit operations, compliance, and project management with a financial institution background. At least three (3) years of progressive responsibility and management of other employees
- Demonstrated ability of developing the skills of employees, peers, or teammates.
- Knowledge of rules, regulations, strategies, and processes pertaining to credit union operations, deposit operations, and digital service delivery channels.
- College degree preferred.
- Position requires strong leadership, analytical, technical and communications skills (both written and verbal).
- Demonstrated ability to implement strategic initiatives.
- Experience with leading and managing projects.

**Other**:

- Some travel required.

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