Customer Service Operator/ HR Assistant

2 weeks ago


Crown Point, United States Opus Full time

Position Description

Serves as Hotline Operator answering inquiries through the Customer Service Hotline, while providing administrative support for department manager and station operations.

Benefits package includes: Health, dental, and vision, life, disability, 401(k), and tuition reimbursement. Vacation/Sick time Accrual.

Opus is an equal opportunity employer and drug free workplace.

Duties & Responsibilities

Using empathy, active listening, patience, problem solving and excellent communication skills, answers incoming customer calls and resolves (when possible) customer complaints and inquiries in a timely manner. Refers unresolved complaints to supervisor as necessary. Assist repair facilities with inquiries regarding testing procedures. Monitor’s station wait times and notifies appropriate department manager. Processes out of State Extensions and electric vehicle exemptions, including logging and tracking monthly. Files and tracks Repair Data Forms for accurate completion of the Vehicle Emission Repair Index. Generates test volume, BMV transaction, tests per labor hour and station start-up reports and distributes as appropriate. Monitors and tracks completed customer experience surveys and Google reviews, reporting on program statistics monthly. Assists department managers in interview scheduling and other aspects of the new hire process as directed. Performs other duties as assigned.

Requirements

Requirements:

Excellent written and oral communication skills Excellent customer service skills Proficiency in Microsoft Office (Word, Excel, Outlook, etc.) Basic problem solving skills

Qualifications:

High school diploma required. Minimum 2 years clerical/administrative experience Excellent communication skills. Ability to answer high volume of telephone calls. Valid Driver's License and excellent driving record. Successful completion of criminal and civil background checks
  • Service Technician

    2 months ago


    Crown Point, United States STS Manufacturing Full time

    The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment. **What we offer**: - Benefits (dental, medical, life,...

  • HR Coordinator

    4 days ago


    Crown Point, United States NeuroPsychiatric Hospitals Full time

    About Us: HEALING THE BODY AND MIND. Founded fifteen (15) years ago, NeuroPsychiatric Hospitals is the largest hospital system in the nation providing care to patients with both neurological and medical needs. We are unique in that we serve a population which others have been previously been unable to, largely due the patients underlying medial issues. Our...

  • Service Technician

    1 month ago


    Crown Point, United States STS Manufacturing Full time

    Job DescriptionJob DescriptionThe Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.What we offer:*Benefits (dental,...


  • Crown Point, Indiana, United States NorthStar Anesthesia Full time

    As one of the fastest-growing providers of anesthesia services in the United States, NorthStar Anesthesia delivers exceptional patient care and surgical support across a wide range of healthcare facilities. Our nationwide presence spans across 22 states, encompassing over 200 hospitals and facilities, where we care for over 1 million patients a year with the...


  • Crown Point, United States Valvoline Instant Oil Change Full time

    **$16.50 - Medical - Dental - Vision - Paid Time Off & Holidays - Tuition Reimbursement - 401(k) Retirement Savings with Match - Back-up Family Care** As a Tire CSA for Valvoline, you will help our guests with their tire needs. You will help build a loyal customer base by scanning tires and communicating the results to our guests. You'll work as a team to...


  • Crown Point, Indiana, United States NorthStar Anesthesia Full time

    Rapid Growth, Endless OpportunitiesJoin NorthStars exciting nationwide expansion As NorthStar continues to grow across the country, we're looking for passionate clinicians to join our mission of excellence in anesthesia care. Discover rewarding opportunities at over 200 healthcare facilities, where you'll not only receive industry-leading compensation and...

  • Forklift Operator

    6 days ago


    Crown Point, United States NFI Industries Full time

    The Forklift Operator is responsible for operating material handling equipment for the purpose of moving, locating, relocating, stacking and counting merchandise. The Operator is accountable for the safe and efficient operation of the forklift and may also be required to perform order filler or order checker duties in addition to his or her own. This...


  • Crown Point, United States Northwest Indiana Community Action Full time

    **NEW POST!!!** **ORGANIZATION**: Area Agency on Aging and Community Action Agency for Northwest Indiana, founded in 1965, the NWICA Mission is to ensure the people who experience financial hardship find opportunities, resources, and respect. We do this by helping individuals flourish regardless of income, ability, or age. Serving residents in Lake, Porter,...


  • Sparrows Point, United States Precision Door Service Central MD Full time

    Job DescriptionJob DescriptionHours:7:30 am - 4:30 pm Monday-Friday w/ flexibility and the opportunity to pick up additional shifts/hoursJob Responsibilities:Answer inbound calls and make outbound calls to schedule appointments. Prioritize calls according to the customer and/or operational needs. Dispatch service calls to service technicians.Respond to and...


  • Crown Point, United States Mark Jonas - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesProvide prompt,...


  • Crown Point, United States Stifel Full time

    Summary The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and...

  • Dental Assistant

    5 days ago


    Crown Point, United States Dental Care Alliance Full time

    Overview: We are looking for a Dental Assistant in Crown Point, Indiana to assist our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. This person will handle a variety of clinical duties for dental office operations that range in complexity and skill with plenty of room to learn and grow....


  • Crown Point, United States Corix Full time

    **Department** Operations **FLSA Status** Non-Exempt **Supervisor's Title** Area Manager, or as assigned. **Who we are** Water is the common thread that connects us all. We deliver vital, safe and reliable services which enable our communities to thrive. Through infrastructure investment and Operational Excellence, we safeguard our natural resources...

  • Service Associate

    4 weeks ago


    Crown Point, United States First Merchant's Bank Full time

    As part of this role, you will: Provide excellent customer service by: Responding to customer requests for banking transactions. Answering customer inquiries and problems with solutions that meet the customer's current needs. Continually building customer loyalty and customer advocates. Contribute to overall banking center operation by: Balance cash, daily...


  • High Point, United States Graham Personnel Services Full time

    Graham Personnel Services has an immediate need for Customer Service Representatives to support a call center in High Point. Pay rate: $15.50/hr. Shift: 8 am-5 pm schedule; M-F - Start date: Thursday, 5/2 Inbound/ Outbound Call Center. Responsibiliti Customer Service Representative, Customer Service, Representative, Retail, Staffing, Patient

  • Assistant Manager

    6 days ago


    Crown Point, United States Long John Silver's Full time

    **Role Overview**: The Assistant Manager (AM) has the overall responsibility for directing the daily operations of a restaurant in the Restaurant General Managers absence, ensuring compliance with company standards in all areas delivering the highest quality products and services to each guest. The Assistant General Manager is a leader in the restaurant,...


  • Crown Point, United States R J Van Drunen & Sons, Inc. Full time

    The Van Drunen Family of Companies is growing!WHAT'S GROWING AT VAN DRUNEN FARMS AND FUTURECEUTICALS? WE ARE!As a global, growing, and vibrant ingredient and nutritional supplement supplier to the world's best companies, Van Drunen Farms and FutureCeuticals are always seeking positive and talented employees to help our company reach the next level. We...

  • Service Technician

    2 weeks ago


    Crown Point, United States Path Engineering Full time

    Job DescriptionJob DescriptionRoleAs an Equipment Service Technician (also known as Technical Service Specialist, Maintenance Technician), you'll perform on-site installation, repair, maintenance, and troubleshooting tasks. You'll also provide instructional training to customers, manage vendor relationships, coordinate with sales teams, and diagnose...

  • Senior Operator, Days

    3 hours ago


    Crown Point, United States R J Van Drunen & Sons, Inc. Full time

    The Van Drunen Family of Companies is growing!WHAT'S GROWING AT VAN DRUNEN FARMS AND FUTURECEUTICALS? WE ARE!As a global, growing, and vibrant ingredient and nutritional supplement supplier to the world's best companies, Van Drunen Farms and FutureCeuticals are always seeking positive and talented employees to help our company reach the next level. We...

  • Service Associate

    1 month ago


    Crown Point, United States First Merchant's Bank Full time

    As part of this role, you will: Provide excellent customer service by:Responding to customer requests for banking transactions.Answering customer inquiries and problems with solutions that meet the customer's current needs.Continually building customer loyalty and customer advocates.Contribute to overall banking center operation by:Balance cash, daily...