Security Team Member

2 weeks ago

Campbell, United States University of Derby Full time

About the role

As a security team member you will provide a welcoming, safe and secure environment for both staff and students at our Buxton campus. You will be a point of contact for advice, guidance, and will support on all security related matters, also supporting other University of Derby sites when required. 

About You

To be successful in this role; you will;

Hold GCSEs grade A – C in Maths and English or equivalent qualifications Hold a security related qualification or be willing to work towards one Hold a full, clean UK driving license Have experience providing excellent customer service in a similar customer or security related role Be able to conduct minor investigations and compile written reports Principal accountabilities To be part of a high-profile Security Team, ensuring a 24hr point of contact and response service across all areas of the University; maintaining and promoting the safety and security of all University property, facilities and equipment, and that of all associated users and providing in-person emergency response across any location if required. To encourage and ensure as far as reasonably practicable, a safe secure and welcoming environment for all users of the University. Encourage all users to promote a secure environment through their own conduct, by providing advice, guidance and support for all security related matters. Identify, investigate and report all matters of concern regarding security, and deal with all incidents of crime and anti-social behaviour. Conduct investigations into all breaches of security and student discipline, providing comprehensive reports, assisting in enabling further action and identifying crime trends. Liaise and assist, where appropriate, with the Police and other external agencies in investigating all criminal activity affecting the University and its users. Undertake regular patrols of all University buildings and grounds, checking the security and safety of all property and contents. Provide a dedicated University key-holder service. Ensuring the timely locking and unlocking of all areas and buildings. Specifically ensuring that all doors and windows are secured, premises are vacated at appropriate times and all lights equipment and auxiliary heating is switched off after use. Ensure the effective operation of all Security related equipment including alarms, CCTV, access control and car park management systems, reporting any defects timely. Ensure a 24hr point of contact and response service across all areas of the University. Undertake vehicular access control duties and assist in monitoring and enforcing University parking regulations. In the absence of Estates Services Team Members, to provide adequate replacement cover, and to provide an emergency out of hours service as required. To drive University vehicles to assist in undertaking security duties and from time to time assist the Transport Department in other driving commitments. Maintain security databases, reports and events log. Act as a first Aider after appropriate training. Evaluate all requirements surrounding requests, or otherwise, to activate call out procedures for tradesmen, and contractors, and emergency plans amongst others. To be prepared to adjust working hours and arrangements were necessary. To undertake any other duties as seen appropriate by the Head of Security. Person specification

Essential Criteria

Qualifications

GCSEs grade A – C in Maths and English or equivalent qualifications Security related qualification or the ability to work towards Full and Clean UK driving license

Experience

Proven experience in a similar customer facing or Security orientated role Proven experience of working in a busy customer service environment Proven experience of providing excellent customer service Proven experience of conducting minor investigations and compiling written reports

Skills, knowledge & abilities

Ability to handle incidents in a busy and often unpredictable environment. Ability to deal with conflict and difficult situations in a calm and effective manner Ability to offer exceptional customer service and engagement with students, staff and visitors across all University estates

Business requirements

Willingness and flexibility to travel and work between University and external sites in a cost effective and timely manner Completed enhanced DBS with barred list check

Desirable Criteria

Valid level 2 Door Supervisor SIA License Valid Public space CCTV SIA license First aid certificate Benefits Generous annual leave entitlement of 32 days inclusive of bank holidays (pro rata) Local Government Pension Scheme Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme Access to a variety of staff discounts at high street retailers Discounted onsite gym Discounted access to Devonshire Spa Cycle to Work scheme A flexible working environment A commitment to personal and professional development

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