Sr. Operations Manager, Hospitality

1 month ago

Seattle, United States TransWest Mobility Full time

Come join the TransWest and Red Carpet Valet Hospitality team and oversee our Hospitality Operations

Reporting to the Sr. Director of Hospitality, the Sr. Operations Manager, Hospitality is responsible for the day-to-day success of personnel and operational process. They will coordinate, facilitate and report on; operational performance, safety performance and company policy adherence. Additionally, they will lead and execute process improvement initiatives. The Sr. Operations Manager, Hospitality will oversee Hospitality Operations. In doing this they will partner with the Client Relations Team, Revenue, People & Culture and Finance Team.

The Sr. Operations Manager, Hospitality will assist in the development of current service locations and new account rollouts. They will be responsible for ensuring all staff are trained appropriately to support the scaling of operations in all verticals. They will utilize tracking systems and monitor metrics for valet parking operations.

ABOUT US:

TransWest is a fast-growing disruptor in the often-stagnant mobility/transportation space. We provide creative thinking with superb client service and cost-effective solutions to transportation challenges large and small. TransWest develops and delivers custom mobility services, valet/parking management, and off-site parking procurement solutions for some of the most innovative and demanding clients throughout North America. We take great pride in delivering quality service that is unmatched in our industry. Come find your new home at TransWest Red Carpet Valet is a part of the TransWest team supporting our valet and parking operations.

ESSENTIAL FUNCTIONS:

  • Coordinate, plan, and execute current and new valet service operations.
  • Monitor valet operation’s data for efficiency; identify issues of poor performance and work with Location Managers as needed for improvement.
  • Facilitate weekly scheduling for Valets and Parking Attendants in partnership with the Location Managers.
  • Responsible for payroll reporting; ensure sign off on hours in timely manner; work closely with the Accounting Manager to ensure proper wage and hour compliance.
  • Facilitate monthly reporting for valet location billing in partnership with the Hospitality Manager and Finance Team.
  • Prepare standard reports weekly, monthly, or as requested and develop tracking systems, KPIs (Key Performance Indicators) and other operational data as necessary.
  • Understand, implement, and deliver all requirements that are outlined within the contractual agreements that are in place with our clients, in partnership with the Client Relations Team.
  • Develop and train Location Managers and Valet Leads through coaching, counseling, and field time to better empower and develop front line leaders.
  • Hold regular meetings with your team, both individual and in group settings to reiterate service and safety expectations.
  • Assist in developing training content for Valets, Parking Attendants and Location Managers. As needed, train Valets and Parking Attendants on new and existing locations.
  • Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned locations and events.
  • Other duties as assigned.

KEY POSITION COMPETENCIES:

  • Ability to interpret trends and analyze data sets.
  • Basic database maintenance and report writing skills.
  • Entrepreneurial, self-starter attitude.
  • Ability to work independently and multi-task.
  • Strong organizational, interpersonal, and problem-solving skills.
  • Ability to interpret policies, procedures, and standard business practices.
  • Demonstrate a sense of urgency and timeliness.
  • Effective writing and documentation skills.
  • Effective problem-solving skills.
  • Effective understanding of logistics and the flow of people and assets.
  • Work effectively across departments and represent valet operations as needed.
  • Hold safety as a core value and lead by example

Requirements

  • Current Washington State Driver’s License or able to obtain a Washington State Driver’s License within 30 days of start date or transfer.
  • Must have an acceptable MVR (Motor Vehicle Record).
  • Associate Level Degree or equivalent work experience.
  • 4+ Years of supervisory or management experience preferred in the Hospitality Industry.
  • Ability to be flexible in schedule to meet operational needs. This may require occasionally working outside of regularly scheduled hours.
  • Must be willing to work in outside environments, which may include inclement weather.
  • Must pass a criminal background check

Benefits

-Pay range $90k-$130k based on experience

- Medical, Dental, Vision, Life and 401k with matching. Paid time off and paid holidays.

TransWest Culture: Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more.

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