Scheduler
1 week ago
Position Summary
: Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.Essential Functions and Responsibilities as Assigned:
1.Deliver qualitycustomerserviceby answering incoming phonecallsorcontacting patients byphone to determine appropriate exam/test/procedureandschedulepatientappropriately.
2.Reviewscreening formand obtain/verify patient and insurance informationtoensureaccuracy and completeness.
3.Ensure bestpossiblecustomerservicebyproperlyeducating thepatientontheexam/test/procedurepreparation and answering related questions.
4.Updatepatientrecord, including anynotes necessaryfor thetechnologist, customer,orfuture reference.
5.Follows site-specific protocols andkeeps protocol documentation up-to-date toensurecompliance.
6.Obtains proper approval for schedulechangesor cancellationsas appropriate.
7.Maintain total confidentiality of personal and financial data.
8.Act in a courteous manner and maintain composure even when dealing with angry or irritated patients.
9.Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
Performs other related duties as required and directed.Qualifications:
Required:
High School Diploma or GED.Preferred:
·Priorscheduling experience.
Two years of experience, preferably in health care.-
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