Senior Programmer Analyst

Found in: Talent US C2 - 2 weeks ago

Albuquerque, United States Central New Mexico Community College Full time

Position Summary

Under the guidance of the Director of Enterprise Applications, maintains critical enterprise level computer software and code repositories, manages and upgrades the school’s ERP system (Banner), participates and helps lead an agile team that develops and maintains critical enterprise-level computer software, primarily in Java (EE) and Groovy. Assists users by troubleshooting unexpected results, writing automated tests to prevent regressions, implementing new features, extracting data, applying upgrades and patches, and interacting with vendor customer support as needed. Orchestrates automated processes to obtain repeatability and consistency across infrastructure configurations and software deployments, as well as the availability of applications and data to Central New Mexico Community College (CNM) departments.

Duties & Responsibilities

Oversees, mentors, and guides junior programming staff. Analyzes user requests to determine parameters and if a new program must be created or if an existing program can be modified. Meets with users as necessary to clarify needs and requirements and writes reports or processes. Also writes database functions, packages, or procedures according to user needs or specifications, using various programming languages. Works with users to ensure the results are as imagined. Confirms that appropriate user testing has occurred and was successful. Analyzes and determines causes of failures of expected software behavior guiding the Programmer Analysts as necessary. Designs and develops application integration between systems, using various scripting languages. Leads Application Specialist or Application Analysts as needed to integrate ancillary applications with larger applications such as Banner. Provides assistance to other programmers when information within areas of expertise are needed. Works towards demonstrating through daily actions and interactions with staff and faculty, the desire and need to follow standard operating procedures and uphold the goals of the department and institution. Identify, compile, and deliver required metrics by proactively managing multiple data sources. Fields incoming problem tickets from end users to resolve mission critical application issues, along with the Programmer Analyst III’s and or Data Base Analysts as needed. Keeps Information Technology Services (ITS) management informed of on-going enterprise application failures or issues. Maintains team collaboration software and creates or improves automated processes such as continuous integration and continuous delivery pipelines. Builds customized information radiators that show current trends or potential issues in application performance. Consults with ITS staff and CNM user groups on software installations. Assess impact of changes to existing applications. Advises users of implications or alternative approaches and compatibility or pit falls. Develops project plans determining mutually agreeable dates for all milestones including suitable time and dates for production installation. Makes presentations to ITS Change Management group regarding planned changes to enterprise applications. Ensures that documentation is available to users. Installs upgrades and patches in an appropriate test environment. Provides technical advice with regards to changes to the baseline application and ensuring that any existing changes are re-applied as required. Assists users through connecting and testing changes. Confirms user testing success Installs upgrades into the CNM production environment during the preapproved window of time. Assists users with post-install issues through to resolution. In conjunction with ITS managers, develops scopes of work, RFP’s, and project plans, to launch new applications or provide maintenance/support to existing applications. Provides technical leadership, guidance, and support to CNM and ITS staff for the diagnosis, maintenance, and testing of institutional software. Interacts with ITS staff and vendors regarding network and firewall configurations. Demonstrates through daily actions and interactions with staff/faculty, the desire and need to follow standard operating procedures and uphold the goals of the department and institution. Monitors existing application defects, trends, and upgrade patch notifications from vendors through websites, listserves, or RSS feeds. Provides feedback to development team on threats and risks (OSINT). Participates in departmental meetings, attends in-house professional development sessions. Additionally, attends conferences, training events, and follows evolving trends in technology by subscribing to online newsletters or listserves. Provides on-call support on a rotating basis. Performs other related duties as assigned.

Minimum Qualifications:

Bachelor’s Degree and three (3) years of work experience.
OR Associate’s Degree and five (5) years of work experience.
OR Ten (10) years of work experience.

Department: ITS

Best Consideration Date: 11/15/2023

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