Hospital and Patient Serv Mgr
4 weeks ago
PURPOSE AND SCOPE:
Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography. Works with the Central Admissions Office staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic, preferably with a desirable treatment shift schedule. Additional responsibilities within FMCNA-affiliated Acute Programs.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Grows clinic patient census/treatment volume and to improve commercial mix by providing superior customer service and admission support to referral sources and patients. Builds, establishes and maintains referral source relationships. Develops and maintains strong relationships with new and existing partners to build the referral base. Conducts one on one contacts with patients identified for admission to facilities in order to market our services and facilitate the admission. Facilitates and coordinates the admission process for all patients being referred for Dialysis Services and provides outreach to hospitals and physician offices in the defined market to facilitate a timely admission. Collaborates with appropriate physicians and hospital staff to obtain information necessary for outpatient placement. Escalates admissions issues and problems according to the established procedures to ensure timely resolution. Works with the applicable clinical manager(s) to accommodate shift requests as appropriate. Exhibits knowledge of all insurers and private pay business. Assures that patients and families understand payer benefits. Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics and within the community. Maintains knowledge of the local market as well as industry trends in order to monitor and quickly react to changes which may impact the company and the patient services provided. Provides regular communication to management regarding program status, customer service issues, and obstacles affecting the referral and admissions process. Conducts market analysis and develops, implements, and evaluates effective weekly, monthly and quarterly marketing plans. Meets regularly with management to review and revise these plans. Consistently meets sales & marketing call objectives as established by management. Maintains accurate and timely account data and completes call reports as required. Conducts professional sales presentations to all customers. Participates in community outreach programs as determined by marketing plan. Determines referral source satisfaction with admissions process and dialysis services. Collaborates with internal customers to effect positive customer service changes where required. Collaborates with internal and external resources to provide new patients and referral source partners with renal education as requested by the referral source or patient. Conducts the following l responsibilities and services in FMCNA-affiliated Acute Programs: Develops and maintains an in-depth knowledge of the admissions processes for the local dialysis market to include all area dialysis providers. Facilitates the placement of all in-patient dialysis (FMCNA -affiliated AND non-affiliated) patients into the out-patient setting, coordinating with the patient and discharge planners to identify appropriate placement for outpatient dialysis services according to the patient preferences, physician orders, and capacity of outpatient dialysis facilities within the market. Collaborates with outpatient dialysis staff and hospital staff/partners to resolve issues relating to the placement of patients into the outpatient setting. Assesses related customer service issues reported by the referral source. Focuses on decreasing the hospital length of stay by intervening early in the discharge process to impact timely discharge, discharge to vs. after dialysis, and readmissions. Facilitates and coordinates the provision of renal services for pre-ESRD and ESRD patients by collaborating with the appropriate clinicians to provide services such as: renal education; treatment option education; vascular access education; insurance and financial education, etc. Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations. May refer to senior level staff for assistance with higher level problems that may arise. Escalates issues to supervisor/manager for resolution, as deemed necessary. Assist with various projects as assigned by direct supervisor. Other duties as assigned.Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION:
Bachelor’s Degree required
EXPERIENCE AND REQUIRED SKILLS:
2 – 5 years’ related experience; or an advanced degree without experience; or equivalent directly related work experience. Excellent oral and written communication skills with ability to communicate to all levels of personnel. Detail oriented with excellent customer service, organizational and interpersonal skills. Professional appearance required. Good computer skills with proficiency in Microsoft Office applications. Completion of and compliance with the Marketing and Business Development Functional Compliance Program.EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
Career with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.-
Hospital and Patient Serv Mgr
2 months ago
Monroe, United States FRESENIUS MEDICAL CENTER Full timePURPOSE AND SCOPE: Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography. Works with the...
-
RN Hospital PRN Night
2 months ago
Monroe, GA, United States Piedmont Walton Hospital Full timeDescription: Piedmont Walton- Monroe, GA Med Surg Dept. PRN Night shift RESPONSIBLE FOR: The staff nurse provides nursing care to patients from birth through the lifecycle utilizing nursing processes to assess, plan, implement, and evaluate the care for patients. He/she functions within the framework of the policies and procedures of the...
-
Patient Care Manager RN
1 month ago
Monroe, United States LHC New Full timeSummary We are hiring for a Patient Care Manager in Hospice At Louisiana Hospice and Palliative Care Monroe, a part of LHC Group, the RN Patient Care Manager/Clinical Manager we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we...
-
Patient Services Specialist
2 months ago
Monroe, United States OrthoCarolina Full timeAt OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring our voice is heard. Our positive environment supports individual growth and a...
-
Floor Tech
1 week ago
Monroe, United States ProMedica Full timeJob TitleFloor Tech - Environmental Services - Monroe Hospital - Full Time - AfternoonsCategoryHousekeepingOrganizational UnitProMedica -> ProMedica Monroe Regional Hospital (MRH) -> Monroe Community Health Serv -> Environmental Services (8630)LocationMonroe, MI 48162 US (Primary)Job DescriptionProMedica Monroe Regional Hospital offers a broad range of...
-
Registered Clinical Dietitian
2 weeks ago
Monroe, United States ProMedica Full timeJob TitleRegistered Clinical Dietitian - Acute Care - Monroe Hospital - Per Diem - HybridCategoryDieticiansOrganizational UnitProMedica -> ProMedica Monroe Regional Hospital (MRH) -> Monroe Regional Hospital -> Nutrition Services (8600)LocationMonroe, MI 48162 US (Primary)Job Description*New Pay Rates*ProMedica Monroe Regional Hospital offers a broad range...
-
Registered Clinical Dietitian
4 weeks ago
Monroe, United States ProMedica Full timeJob TitleRegistered Clinical Dietitian - Acute Care - Monroe Hospital - Per Diem - HybridCategoryDieticiansOrganizational UnitProMedica -> ProMedica Monroe Regional Hospital (MRH) -> Monroe Regional Hospital -> Nutrition Services (8600)LocationMonroe, MI 48162 US (Primary)Job DescriptionProMedica Monroe Regional Hospital offers a broad range of inpatient and...
-
Patient Dining Associate
3 weeks ago
Fort Monroe, United States Sentara Full timeCity/StateHampton, VAOverviewWork ShiftRotating (United States of America)Sentara CarePlex Medical Center is hiring a Patient Dining Associate for a Full time- day shift position.Hours: 3-12 hour shifts and 1- 6 hour shift per week and every other weekend rotation. 615AM-615PM or 630AM-630PM. 40 hours per week.Patient Dining Associates are responsible for...
-
Registered Clinical Dietitian
2 weeks ago
Monroe, United States ProMedica Health System Full timeNew Pay Rates ProMedica Monroe Regional Hospital offers a broad range of inpatient and outpatient services in southern Michigan and Ohio. A national leader in treatment of heart attack, congestive heart failure, pneumonia and surgical care, ProMedica Monroe Regional Hospital is also a pacesetter in Michigan for obstetrics, emergency care, intensive care,...
-
Rehabilitation Hospital Physical Therapist
2 weeks ago
Monroe, United States Encompass Health Full timeJoin our team at the Rehabilitation Hospital of Rock Hill as a Full-Time or PRN Physical Therapist. At our facility, you'll have the opportunity to provide exceptional care to patients while witnessing their remarkable progress firsthand. We offer a supportive environment with well-equipped physical therapy gyms and the latest technology. We provide...
-
Contingent Patient Services Representative
2 months ago
Monroe, United States Wayne Health Services Inc Full timeAbout Us: Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals. With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and...
-
Contingent Patient Services Representative
2 weeks ago
Monroe, United States Wayne Health Services Inc Full timeAbout Us: Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals. With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and...
-
Registered Clinical Dietitian
1 month ago
Monroe, United States ProMedica Full timeJob Title Registered Clinical Dietitian - Acute Care - Monroe Hospital - Per Diem - Hybrid Category Dieticians Organizational Unit ProMedica -> ProMedica Monroe Regional Hospital (MRH) -> Monroe Regional Hospital -> Nutrition Services (8600) Location Monroe, MI 48162 US (Primary) Job Description ProMedica Monroe Regional Hospital offers a broad range of...
-
Floor Tech
4 days ago
Monroe, United States ProMedica Full timeJob Title Floor Tech - Environmental Services - Monroe Hospital - Full Time - Afternoons Category Housekeeping Organizational Unit ProMedica -> ProMedica Monroe Regional Hospital (MRH) -> Monroe Community Health Serv -> Environmental Services (8630) Location Monroe, MI 48162 US (Primary) Job Description ProMedica Monroe Regional Hospital offers a broad range...
-
Monroe, United States ProMedica Full timeJob Title Housekeeper - Environmental Services - Monroe Hospital - Full Time - Afternoons Category Housekeeping Organizational Unit ProMedica -> ProMedica Monroe Regional Hospital (MRH) -> Monroe Community Health Serv -> Environmental Services (8630) Location Monroe, MI 48162 US (Primary) Job Description ProMedica is a locally-owned, nonprofit health system...
-
Anesthesiologist-- Monroe Hospital
3 weeks ago
Monroe, United States SSM Health Full timeThe Opportunity SSM Health Monroe Clinic is actively recruiting a full-time (1.0FTE) Anesthesiologist to join their team.Opportunity Highlights: Department currently consists of 4 MD's and 3 CRNA's 1 week of non-clinical/vacation time per month on average Call is shared between physicians equally with a 20 minute response time Approximately 50-60% staffing...
-
Patient Service Representative
2 weeks ago
Monroe, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Patient Service Representative
2 months ago
Monroe, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Anesthesiologist-- Monroe Hospital
3 weeks ago
Monroe, United States SSM Health Full timeThe Opportunity SSM Health Monroe Clinic is actively recruiting a full-time (1.0FTE) Anesthesiologist to join their team. Opportunity Highlights: Department currently consists of 4 MD's and 3 CRNA's1 week of non-clinical/vacation time per month on averageCall is shared between physicians equally with a 20 minute response timeApproximately 50-60% staffing...
-
Anesthesiologist-- Monroe Hospital
2 months ago
Monroe, United States SSM Health Care System Full timeThe OpportunitySSM Health Monroe Clinic is actively recruiting a full-time (1.0FTE) Anesthesiologist to join their team. Opportunity Highlights:Department currently consists of 4 MD's and 3 CRNA's1 week of non-clinical/vacation time per month on averageCall is shared between physicians equally with a 20 minute response timeApproximately 50-60% staffing...