VP, Customer Care Centers

2 weeks ago


Little Rock, United States Bank OZK Full time

Position Description:

Job Purpose and Scope:

Responsible for delivering superior sales and service results while shaping a progressive customer care culture. Plan and implement effective customer care strategies, ensuring operational excellence. Contribute unique talents, skills, and experiences to role model and coach, setting high levels of accountability with team members. Cultivate, maintain, and strengthen relationships with bank leadership, actively promoting cross-company partnership and teamwork.

Essential Job Functions:

Execute strategic projects and tactical plans to deliver exceptional experiences to Bank OZK customers. Develop strategic plan(s) and associated roadmaps across people, process, and technology domains with a lens into industry and retailing best practices. Partner with technology to execute systems and process roadmaps, launching programs and projects to improve the centers’ ability to deliver an exceptional customer experience. Develop plans and targets for Customer Service agents. Analyze and interpret data relating to customer service effectiveness. Support other departments with customer service-related issues. Lead by example and be a change agent to help team members evolve to meet shifting customer needs and demands. Enthusiastically embrace, support, and model the bank’s values and mission. Partner across the organization to develop and execute corporate strategies, leveraging our centers as the ‘ears’ of the organization. Model talent development skills to facilitate strong employee engagement. Identify and recruit talent. Display a high degree of integrity, trustworthiness, and professionalism at all times. Ensure Bank policy, procedures, and guidelines to protect customers and bank assets are adhered to by self and staff.

Knowledge, Skills & Abilities:

Accomplished executive with proven contact center knowledge and leadership expertise Transformational leader who executes strategies to build a highly engaged team Strategic thinker who can translate corporate goals into actionable, detailed, day-to-day execution plans for team members Tenacious focus on the delivery of an exceptional customer experience Demonstrated ability to inspire team members to meet business objectives Passionate about the successful delivery of Bank OZK’s retail value proposition Expert, influential communicator Skilled in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint

Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. 

 #DNP 

Position Requirements:

Basic Qualifications:

High school diploma or equivalent required; bachelor’s degree preferred 3+ years call contact center management and/or leadership experience required Proven, consistent achievement of best-in-class employee engagement scores required Solid experience managing, leading, and coaching professionals required Comprehensive knowledge of bank products/services and regulations required

  • Little Rock, United States Bank OZK Full time

    Basic Qualifications: * High School diploma or equivalent required. * Minimum of two (2) years of work experience in a call center, required. * Minimum of one (1) year related management experience, preferred. * Minimum of one (1) year of training or organizational development experience, preferred. Job Purpose and Scope: Coordinates with Organizational...


  • Little Rock, United States Arcane Capital Partners Full time

    Arcane is a custom plastic injection molding company providing products around the country. Manufacturing anything from shopping carts to caster wheels to agricultural tools, we specialize in fulfilling your plastic manufacturing needs. Our business philosophy is an extension of its founders. Their personal ethics are reflected in our commitment that every...


  • Little Rock, United States Bank OZK Full time

    Position Description:  Job Purpose and Scope: Responsible for interacting with customers on behalf of the Bank and providing information about products and services, responding to customer complaints, and processing customer requests. Essential Job Functions: Manages large amounts of inbound and outbound calls in a timely manner. Greets...


  • Little Rock, United States Bank OZK Full time

    Basic Qualifications: * High school diploma or equivalent, required. * 2+ years of prior banking, call center, or lending industry experience, required. * Prior bilingual customer service experience, preferred. * NMLS (Nationwide Mortgage Licensing System) registry will be required, including finger printing and background checks. Job Purpose and...


  • Little Rock, United States MEDEVOLVE INC Full time

    Job DetailsJob Location1115 WEST 3RD ST - LITTLE ROCK, ARPosition TypeFull TimeDescriptionJob Description: POSITION SUMMARY Under the supervision of the Vice President of Client Services, the Outbound Call Center Representative performs a wide variety of insurance billing duties in support of RCM services. As an integral part of our RCM team the position...


  • Little Rock, United States MedEvolve Full time

    Job DetailsJob Location 1115 WEST 3RD ST - LITTLE ROCK, AR Position Type Full Time DescriptionJob Description: POSITION SUMMARY Under the supervision of the Vice President of Client Services, the Outbound Call Center Representative performs a wide variety of insurance billing duties in support of RCM services. As an integral part of our RCM team the position...


  • Little Rock, United States Res-Care, Inc. Full time

    Our Company Hospice Home Care Overview Responsible for managing all aspects of organization marketing including managing the members of the marketing team, establishing, and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care...


  • Little Rock, United States Shaderapp Full time

    At Shader , our mission is to help creators interact with and create AR, even if they are no-code users. We want to provide voice AR creation for customers as a new option to generate a unique AR experience on their smartphones. The main idea is to use speech recognition technology and AI to create AR in the app. Users no longer need to try to decipher...


  • Little Rock, United States Pain Treatment Centers of America Full time

    Job DescriptionJob DescriptionDescription:SUMMARY OF RESPONSIBILITIESThe position of Patient Support Representative is responsible for responding to incoming calls and providing excellent customer service. ESSENTIAL FUNCTIONS(1) Answers all incoming calls and records all communication and follow-up efforts in the patient’s notes.(2) Follows communications...


  • Little Rock, United States Alleviant Health Centers Full time

    Job DescriptionJob DescriptionAlleviant Integrated Mental Health is the largest full-service, multi-site outpatient psychiatry practice in Arkansas. In fact, we will see more than 70,000 Arkansans this year. We have become the primary referral source for many major systems in the state. We see all new patients within five days of connecting with them and...

  • Assistant Director

    2 weeks ago


    Rock Hill, United States The Learning Experience Full time

    BUSINESS OPERATIONS AND PEOPLE LEADERSHIP Drives financial performance and productivity for all operational aspects of the center Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecaste Director, Business Operations, Child care, Assistant, Customer Engagement, Education

  • Vp Marketing

    1 day ago


    Round Rock, United States Simply NUC Full time

    **Who we are**: Have you ever utilized a kiosk for airport check-in? Noticed digital signage in places like banks, stadiums, or Times Square? Perhaps you've seen robotics or AI at work? Well, our small form factor computers might have been the underlying hardware enabling these devices to perform their functions. So cool, right? We think so too! We are a...

  • Practice Manager

    1 month ago


    Little Rock, United States Pain Treatment Centers of America Full time

    Job DescriptionJob DescriptionDescription:Pain Treatment Centers of America is looking for a Practice Manager to join our growing team!The purpose of Pain Treatment Centers of America is quite simple – to put our patients back in control of their lives. Our physicians and nurse practitioners understand how chronic pain can invade, capture, and disrupt the...


  • Round Rock, TX, United States Concentra Full time

    At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. As a Physician, you are subject to the medical protocols established by Association and the Chief Medical Officer of Concentra and in...


  • Little Rock, United States University of Arkansas for Medical Sciences Full time

    Summary of Job Duties :The Patient Experience Specialist is a highly trained professional who helps resolve systematic challenges that impact the healthcare experience. The Patient Experience Specialist consults with departments, staff, managers to identify overall experience of care goals and barriers or concerns which may interfere with targeted goals,...


  • Rock Hill, United States Comporium Full time

    Comporium is a diversified communications company providing a Quintuple Play of five servicesvoice, video, data, wireless and securityat the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their...


  • Little Rock, United States Arkansas Quality Therapy Co Full time

    Job Type Full-timeDescriptionSummary: Responsible for overseeing the physical facility, hiring staff and managing the overall image of the center. Determine staffing needs and arranges for the delivery of services through conducting interviews, hiring, supervising, evaluating, and discipline of staff.Essential Duties and ResponsibilitiesOversee the day to...


  • Little Rock, United States Arkansas Quality Therapy Co Full time

    Job Type Full-time Description Summary: Responsible for overseeing the physical facility, hiring staff and managing the overall image of the center. Determine staffing needs and arranges for the delivery of services through conducting interviews, hiring, supervising, evaluating, and discipline of staff. Essential Duties and Responsibilities Oversee the day...


  • Rock Hill, United States Comporium Full time

    Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for...


  • Rock Hill, United States Comporium Full time

    Comporium is a diversified communications company providing a Quintuple Play of five servicesvoice, video, data, wireless and securityat the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their...