Field Operations Specialist

1 week ago

Dania Beach, United States Fidelitone Full time

The Field Capacity Specialist is responsible for establishing and maintaining a network of qualified Independent Contractors (ICs) to support business objectives.  Will coordinate with General Managers to monitor ICs performance. Collaborate with General Managers, Regional Managers and Regional Director to support business growth, attrition of ICs generation and continuing to monitor delivery SOPS to meet/exceed customer standards. Coach, train and teach IC’s on our customers’ requirements

ESSENTIAL FUNCTIONS:

Contractor Business Management:

  • Research, identify and sign up ICs in specified markets
  • Maintain consistent vetting process for qualifying ICs based on Company, DOT and other legal requirements
  • Perform IC audits during load-out, uniform inspections, truck inspections ride-behinds, in-home, check-in and invoice validation to ensure industry- leading delivery service
  • Ensure process for IC paperwork and payout is accurate, understood and followed
  • Act as recruiting liaison between IC’s and location Managers
  • Maintain industry knowledge and pulse of IC pay by differentiated delivery service level
  • Recruiting and startup planning to support ’go live’ for new business

 Support

  • Maintain a thorough working knowledge of all locations, clients within those locations and services offered
  • Coordinate IC interview with Operations Team
  • Quarterly Business Reviews with ICs and Managers
  • Provide IC rates for Business Development Opportunities
  • Other duties as assigned


Required Skills
  • Ability to develop and maintain rapport and effective internal and external relationships to support business success
  • Excellent verbal and written communication skills
  • Experience with Microsoft Office and other business systems
  • Understand P&L and sales profitability


Required Experience
  • Undergraduate degree in business or a related field preferred
  • 5+ years of operations, management, systems/applications experience in logistics and supply chain service environments or delivery service providers
  • Experience with 3rd party contracts for delivery agents
  • Previous Business Development experience a plus
  • Ability to develop and maintain rapport and effective internal and external relationships to support business success
  • Excellent verbal and written communication skills
  • Experience with Microsoft Office and other business systems
  • Understand P&L and sales profitability

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