Community Resource Specialist

6 days ago

Milwaukee, United States IMPACT Inc Full time

IMPACT Inc.

With 60 years of experience serving Southeastern Wisconsin, IMPACT helps people take the first step toward changing their life, for good. We assess and guide those experiencing personal crisis toward resources to achieve stability; and collaborate with community partners to foster system improvement.

Our role is critical. Critical conditions. Critical connections. Critical change.

Position Summary:

IMPACT 211 is our Contact Center, which operates 24/7/365. As a member of the IMPACT 211 team, the Community Resource Specialist (CRS) Intern provides quality support to some of IMPACT and its outside customers, demonstrating IMPACT's philosophy of customer service, teamwork and value added. Answers IMPACT 211 information and referral line, including incoming chats and texts. CRS Interns provide the following services: problem assessment, problem solving, information and referral, and assistance in the development of an action plan to customers within the scope of family, health, and social services that appropriately meets their needs.

Responsibilities:

  • Conducts customer satisfaction surveys by making outbound calls to previous customers
  • Provides assessment, problem solving, information and referral, when necessary, in an empathetic and nonjudgmental manner.
  • Assist customers in developing an action plan.
  • Ask all customers permission to conduct a Customer Satisfaction Survey during the initial call.
  • Accurately document customer contacts in a computerized database and other means.
  • Participates in ongoing training and staff meetings.
  • Ability to effectively work in and adapt to ongoing necessary changes.
  • Ensures that IMPACT is compliant with applicable federal, state, and local laws ensuring client confidentiality
  • Actively participate in and support the organization's Diversity, Equity, and Inclusion (DEI) initiatives.

Skills and Abilities:

  • Must be a team player, organized, have strong verbal and written communication skills
  • Must have a positive attitude and able to give and receive feedback for improvement
  • Good judgment, problem solving, decision-making, and time management skills.
  • Ability to work with non-judgmental attitude with a population comprised of diversity in gender, socio-economic and ethnic group, sexual orientation, and physical or mental abilities
  • Ability to work within the parameters of the program and be able to work in an environment where there is frequent exposure to stressful/critical situations.
  • Solutions orientated and have ability to multitask
  • Professional and reliable
  • Interested in personal growth and development

Qualifications:

  • Must be enrolled in an accredited two or four year college program and seeking at least two semesters of internship placement.
  • Computer proficiency necessary
  • Reside in the State of Wisconsin and within 50 miles of IMPACT

Pay & Benefits:

  • This position is an unpaid, remote internship
  • Gain practical human services experience working directly with clients telephonically
  • Gain insight on program and systems technology processes
  • Learn practical human service knowledge and experience by working with a professional team
  • Opportunity to participate in company meetings and trainings
  • Free Employee Assistance Program benefits & perks

IMPACT IS AN EQUAL OPPORTUNITY EMPLOYER

  • Administrative Support Specialist

    4 weeks ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: The Administrative Support Specialist will be the point person for the North Avenue Campus, responsible for greeting and assisting visitors, answering, and directing phone calls, managing conference room scheduling, and performing various administrative tasks to ensure smooth building...

  • Administrative Support Specialist

    1 day ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: The Administrative Support Specialist will be the point person for the North Avenue Campus, responsible for greeting and assisting visitors, answering, and directing phone calls, managing conference room scheduling, and performing various administrative tasks to ensure smooth building...

  • Community Engagement Specialist

    1 day ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Community Engagement SpecialistCommunity Building Milwaukee (CBM)Wisconsin Community Services, Inc.Position Summary: Enhancing community engagement and capacity within Community Building Workshops (CBW) and Community Building Skills Trainings (CBST) by involving local businesses, community partners, and...

  • Administrative Support Specialist

    2 weeks ago

    Milwaukee, United States Wisconsin Community Services Full time

    JOB REQUIREMENTS: To apply for this position, scroll down to the bottom of this page and click the button that reads: \"APPLY NOW\" Returning Applicant? Login Now Start Over with Job Search Wisconsin Community Services is an ). Administrative Support Specialist - Community Reintegration Services Job Code:2024-COMRS-004 Location:Milwaukee Department:Community...

  • Certified Peer Support Specialist- Waukesha Court Services

    4 weeks ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: The Certified Peer Support Specialist will provide 1:1 peer support to individuals in need of peer support services in Waukesha County. Peer services include, connecting peers with community resources and helping them navigate resources, as well as provide strength based support and...

  • Housing Specialist

    4 weeks ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: The Comprehensive Community Services (CCS) Housing Specialist position serves as a member of the CCS team providing housing services and advocacy for individuals enrolled in CCS. The Housing Specialist serves people at various stages of their recovery from mental health, substance use, and...

  • Housing Specialist

    24 hours ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: The Comprehensive Community Services (CCS) Housing Specialist position serves as a member of the CCS team providing housing services and advocacy for individuals enrolled in CCS. The Housing Specialist serves people at various stages of their recovery from mental health, substance use, and...

  • Certified Peer Specialist

    4 weeks ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: The Comprehensive Community Services (CCS) Certified Peer Specialist provides support to adults who are experiencing mental health, substance use, or co-occurring needs. The Peer Specialist is a position responsible for support, education and mentoring adults enrolled in CCS services. The...

  • Certified Peer Specialist

    1 day ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: The Comprehensive Community Services (CCS) Certified Peer Specialist provides support to adults who are experiencing mental health, substance use, or co-occurring needs. The Peer Specialist is a position responsible for support, education and mentoring adults enrolled in CCS services. The...

  • Certified Peer Specialist

    4 weeks ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: The Certified Peer Specialist is a person who has lived the experience of mental health, substance use or co-occurring needs, is in recovery, has had formal training in the peer specialist model of support, and has passed the State of Wisconsin certification exam or successfully becomes...

  • Certified Peer Specialist

    24 hours ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: The Certified Peer Specialist is a person who has lived the experience of mental health, substance use or co-occurring needs, is in recovery, has had formal training in the peer specialist model of support, and has passed the State of Wisconsin certification exam or successfully becomes...

  • Youth CCS

    4 weeks ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: The Comprehensive Community Services (CCS) Youth Support Specialist position serves as a member of the Youth CCS team providing individual skill development and enhancement services to support youth and young adults reach their recovery goals. The Support Specialist serves youth at various...

  • Youth CCS

    24 hours ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: The Comprehensive Community Services (CCS) Youth Support Specialist position serves as a member of the Youth CCS team providing individual skill development and enhancement services to support youth and young adults reach their recovery goals. The Support Specialist serves youth at various...

  • Lead Certified Peer Specialist

    1 month ago

    Milwaukee, United States Wisconsin Community Services Full time

    Position Summary : Responsible for supporting the day-to-day operations of Community Linkages and Stabilization Program (CLASP). The Lead Certified Peer Specialist is required to be a Certified Peer Specialist, and is responsible for serving individuals in the program by utilizing their own unique lived experience to engage and role model recovery during...

  • Business Communications Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Northwestern Mutual Full time

    Job OverviewWe are seeking a highly skilled Business Communications Specialist to join our team at Northwestern Mutual.About the RoleThe successful candidate will be responsible for developing and implementing effective communication strategies to protect and strengthen the Northwestern Mutual brand.This role requires strong written and verbal communication...

  • Certified Peer Support Specialist

    4 weeks ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: This position must be filled with a Certified Peer Support Specialist with lived experience with mental health, substance use or co-occurring needs, and the person must be in recovery. The position will work with people involved with Conditional Release services, supporting them with their...

  • Program Support Specialist Forensic

    2 months ago

    Milwaukee, United States Wisconsin Community Services Full time

    JOB REQUIREMENTS: To apply for this position, scroll down to the bottom of this page and click the button that reads: \"APPLY NOW\" Returning Applicant? Login Now Start Over with Job Search Wisconsin Community Services is an ). Program Support Specialist - Forensic Services Unit Job Code:2024-BHS-021 Location:Milwaukee Department:Forensic Services Unit - All...

  • Referral Specialist

    3 weeks ago

    Milwaukee, United States Outreach Community Health Centers Full time

    JOB REQUIREMENTS: Job Purpose: Under the direction of the Director of Primary Care, the Referral Specialist is responsible for managing and coordinating all patient referral needs. This includes planning and arranging referrals to specialists, post-hospital care, home care services, and community agencies, as well as providing for special equipment when...

  • Community Outreach Coordinator

    15 hours ago

    Milwaukee, Wisconsin, United States Outreach Community Health Centers Full time

    Job Purpose and Reporting Structure:Under the direction of the Director of Homeless Services, the Community Outreach Coordinator completes face-to-face assessments with clients in order to make proper referrals to homeless shelters or to short-term case management, in accordance with agency policies and procedures.Essential Duties and Responsibilities:Canvas...

  • Certified Peer Support Specialist

    4 weeks ago

    Milwaukee, United States Wisconsin Community Services Full time

    Job DescriptionJob DescriptionJob Responsibilities:Position Summary: This position provides supportive, recovery-oriented interaction and engagement to people enrolled in the Supported Housing Program. The Peer Support Specialist is responsible for serving people in collaboration with the care coordinator to ensure people enrolled in the program are able to...