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IT Helpdesk Technician

2 months ago

Arlington, United States Wallbox Full time

Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.

In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).

In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.

Get in charge with Wallbox

Position Overview:

Join our team as an IT Helpdesk Technician. You’ll manage support requests, solve diverse technical issues, and help onboard new users, manage monitoring tools to oversee various IT systems efficiently.

Key Responsibilities:
  • Quickly assess and prioritise support requests.
  • Solve problems, including expert-level internet research.
  • Onboard new users, ensuring they are equipped and informed.
  • Maintain constant communication, providing clear and helpful support.

Requirements

  • Minimum of 5 years in IT support across varied environments.
  • Proven track record of managing technical projects or client relationships.
  • Strong troubleshooting skills for both PC and Mac systems.
  • Experience in managing cloud-based services including Google Workspace and MS365.
  • Knowledge of Mobile Device Management (MDM) and basic networking.
  • Skilled in printer setup and troubleshooting.
  • Excellent communication skills, with proficiency in English; Spanish is advantageous.
  • Ability to work both independently and within a team environment.
  • Should be adept at technical writing and documentation.

Benefits

● Comprehensive compensation and benefits package 

● 401k plan with company contribution 

● Flexible work schedule and PTO policy - hybrid, 3 days in office

● Be part of a young, international, and talented team working in a fast-paced and vibrant environment ( we are over 1000 employees worldwide) 

● Be a pioneer and build our company’s presence in a new market

*At Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace