Dispatcher

1 week ago

Brighton, United States Ostlund - A Service Company Full time

We are looking for an experienced dispatcher.

This position is fast paced, and multi-tasking skills will come in real handy.

Responsibilities

  • Receive emergency and non-emergency calls and record significant information
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch orders for products or deliveries
  • Prioritize calls according to urgency and importance
  • Use phone or computer to send crews, vehicles or other field units to appropriate locations
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, traffic, obstacles and requirements
  • Enter data in computer system and maintain logs and records of calls, activities and other information
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Ensure billing is accurate before sending to billing department
  • Ensure not to exceed amounts are correct and technicians are aware
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Complete end of job checklists are being completed by technicians
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively

Looking to advance your career in the service field? Ostlund A Service Company is seeking motivated team members who are ready to join a fast growing company. With such a wide variety of offered services Ostlund hires from all different sides of trades and construction.

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