Vendor Management Analyst II

3 months ago

Hanover, United States Allegis Group Full time

Overview

Job Summary:

The Analyst is responsible for driving the vendor/partner management process, analyzing vendor performance and reporting to enable effective decision making, while driving business value for Allegis Group, Inc. The BA understands development processes and is analytical with problem solving and conflict resolution skills to help identify, communicate and resolve issues.

Responsibilities

Essential Function:

• Knowledge of assigned vendors in order to define, influence and measure delivery of committed services.
• Monitor vendor performance against contract terms and conditions to ensure adherence to SLAs and Key Performance Indicators, operational targets, and financial agreements. Triage SLA compliance issues, submit and track credits due.
• Act as central point of contact for vendors and create successful relationships with vendor contacts at all levels of the organization.
• Stay abreast of current vendor management trends to drive optimization and process improvements.

• Maintain close relationships between strategic vendors and internal resources which include facilitating Strategic Business reviews, ensuring vendor and business stakeholders needs are met, driving productivity and savings improvements.
• Create and publish vendor performance dashboards for leadership consumption.
• Create and manage surveys, analyze survey data, identify trends, and develop presentations.
• Identify and drive best practices, standardization, reporting, communication, automation and process improvement to deliver increased operational excellence in all business partner management processes.
• Collaborate and maintain strong relationships with Enterprise Architecture, business leads, and Procurement to ensure consistent utilization of Allegis Group’s vendor management policies and procedures and to identify potential contract related risks and mitigate non-compliance.
• Collaborate with and support Finance with activities that include invoice validation, billing dispute resolution, cost analysis, and benchmarking.
• Provide administration of the MS team site, including artifacts such as action items, presentations, scorecards, playbooks, templates, best practice documents, processes, policies, and procedures.
• Support Allegis Group’s vendor interaction framework to prevent vendors from driving the frequency and participant mix during interactions.

• Develops and formalizes relationships with strategic and emerging vendors.

Qualifications

Minimum Education and/or Experience:

Bachelor's degree (in Business or related field, or in lieu of degree, 4 yrs. of experience working in an Information Technology environment). Conceptual knowledge of Information Technology. Analytical and problem solving skills. Ability to multitask with a strong attention to detail. Strong collaboration and presentation skills. Strong written and verbal communication skills. Strong Microsoft Office skills (Excel, Word).

Skills/Abilities:

• Understanding of the software life-cycle (from licensing to purchasing to deployment to decommissioning).
• Knowledge of industry standards, engagement types, rules and general terms.

Core Competencies:

• Build relationships
• Develop people
• Lead change
• Inspire Others
• Think critically
• Communicate clearly
• Create accountability

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