Customer Service Representative

3 days ago


Akron, United States FASTSIGNS #220401 Full time
Benefits:
  • 401(k) matching
  • Opportunity for advancement
  • Paid time off
  • Training & development

FASTSIGNS #220401 is hiring for a Customer Service Representative to join our team

 Benefits/Perks:
  • Competitive Pay
  • Paid Vacation and Holidays
  • Performance Bonus
  • Ongoing Training Opportunities
  • Advancement Opportunities

A Successful FASTSIGNS Customer Service Representative Will:

  1. Serve as first point of contact for walk-in, email, E-commerce and telephone customers.
  2. Identify and resolve customer satisfaction issues. 
  3. Communicate with customers on order status and changes the production schedule
  4. Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards. 
  5. Develop a complete understanding of pricing and proposal models.
  6. Complete all paperwork and follow established center procedure from initiation through completion of a project (i.e., Work Order, POS entry pre-payment collection, artwork approval, reporting).
  7. Prepare estimates and establish/maintain estimate follow-up procedures.
  8. Communicate with customers on order status and changes the production schedule.
  9. Maintain an attractive retail environment (clean, organized and functional).
  10. Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. 
Ideal Qualifications for FASTSIGNS Customer Service Representative:
  • 2-3 years of retail or counter sales experience preferred
  • High school diploma or equivalent
  • Outgoing, responsive, eager to learn and has the ability to build relationships
  • Great listening and organization skills
  • Ability to view a computer screen for long periods (4 hours or more)
  • Ability to work under pressure to output high volume, high-quality work
  • Sign industry experience a plus but not required
Do you enjoy working with people? Do you enjoy helping people solve problems by providing excellent customer service and responsiveness ? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the growing and ever-changing Sign Industry.  

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