Dispatcher - Santee, CA

1 month ago

Santee, United States American Residential Services Full time

Overview

Tarpy is one of the nation's leading providers of plumbing and heating/air conditioning and we currently have an excellent opportunity for a Dispatcher to join our team.

Why Rescue Rooter

$23.00 – 27.00/hr. Comprehensive benefits package including medical, dental, vision & life insurance Employer paid Telehealth benefits with virtual doctor visits from day one for employee and family (k) plan with company match Paid PTO, holidays, and sick time Quality, comprehensive paid training programs Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)  Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More Promotion opportunities We love to promote existing employees who demonstrate skills and work ethic of success

Responsibilities

Answer customer calls within a busy office Set and schedule technician appointments for jobs Enter customer data into the computer Respond in a timely fashion to customer queries Resolve and assist customers by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements

Qualifications

High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education One or more years of experience as a dispatcher Availability to work flexible hours including weekends Ability to thrive in a fast-paced environment A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices Excellent organizational skills and the ability to coordinate multiple appointments Demonstrated listening, written/verbal communication, and interpersonal skills Proven ability to meet and exceed set goals Excellent customer service skills and experience gathering customer information and keying it into a computer Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word Knowledge of the local geographic territory

If interested in joining our team and growing your career, please

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