Sales and Customer Service Representative
3 weeks ago
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This role requires a sales background, customer service experience, and a passion for dogs and dog health & wellness.
Key Responsibilities:
- Drive membership sales through health and wellness education
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer - responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
Requirements:
- Sales experience and confidence (membership sales are highly valued)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness
- Reliable transportation
- Willingness to work in a smoke-free environment
What We Offer:
- Competitive hourly base pay, plus tips; sales bonuses
- Medical, dental, and vision insurance benefits
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership
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