Sales and Customer Service Representative

3 weeks ago


Euless, Texas, United States Scenthound Full time
About the Role:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This role requires a sales background, customer service experience, and a passion for dogs and dog health & wellness.

Key Responsibilities:
  • Drive membership sales through health and wellness education
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer - responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable

Requirements:
  • Sales experience and confidence (membership sales are highly valued)
  • Customer service experience (retail, restaurant)
  • Computer/ Technology proficiency
  • A passion for dogs and dog health & wellness
  • Reliable transportation
  • Willingness to work in a smoke-free environment

What We Offer:
  • Competitive hourly base pay, plus tips; sales bonuses
  • Medical, dental, and vision insurance benefits
  • Merit-based pay increases
  • Paid Vacation
  • Complimentary service membership


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