Healthcare Retention Specialist

4 weeks ago

San Diego, United States Family Health Centers of San Diego Full time

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

General Job Description

*Under the supervision of the Coordinator of Access to Care, provides a variety of services to those who have received Insurance Enrollment services, including verification of enrollment, tracking utilization of healthcare services, and encouraging renewal applications.

Job Roles

*Answers Insurance Hotline to screen for coverage, and schedules application assistance appointments with an Enrollment Specialist.

*Completes project-specific logs and collects required project data. Makes timely and accurate submission of monthly reports.

*Makes telephone and mail contact with individuals receiving FHCSD Enrollment services; verifies enrollment; documents any healthcare utilization; and encourages renewal applications.

*Meets department retention productivity standards.

*Performs other duties as assigned.

*Provides coverage for Healthcare Enrollment Specialists as needed. Participates in community events as needed.

Education/Certifications/Licenses/Registrations

*Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.

*High school graduate or GED equivalency.

Experience/Specialized skills (including Language)

*Ability to work effectively with patients from diverse social, cultural and economic groups.

*Basic computer literacy (i.e., use system to manage and schedule appointments, access electronic medical record information).

*Basic knowledge of Medi-cal, CalFresh, and private insurance.

*Basic Written and verbal communication skills.

*Bilingual in English/Spanish required.

*Excellent interpersonal and customer service skills.

*Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.

Physical Requirements/Working Environment

Bending (neck):: OCCASIONALLY (1 - 3 HRS)

Bending (waist): : RARELY (0-1 HRS)

Carrying 0 - 10 lbs:: FREQUENTLY (3 - 6 HRS)

Carrying 11 - 25 lbs: : oca

Carrying 25 - 50 lbs: : RARELY (0-1 HRS)

Carrying 51 - 75 lbs: : NEVER

Carrying 75 lbs: : NEVER

Climbing (ladder): : NEVER

Climbing (stairs): : RARELY (0-1 HRS)

Driving: To drive from one clinic or another, or in the community: :  INCIDENTAL DRIVING (LESS THAN 3 DAYS/WEEK)

Exposure to blood borne pathogens and biohazards: : No

Exposure risk to aerosol-transmitted diseases-YES

Exposure to dust, gas, fumes, or chemicals: : Office supplies. Exposure to patient home environments.

Fine manipulation: : RARELY (0-1 HRS)

Kneeling:: NEVER

Lifting 0 - 10 lbs: : FREQUENTLY (3 - 6 HRS)

Lifting 11 - 25 lbs: : OCCASIONALLY (1 - 3 HRS)

Lifting 25 - 50 lbs: : RARELY (0-1 HRS)

Lifting 51 - 75 lbs: : NEVER

Lifting over 75 lbs: : NEVER

Power Grasping: : RARELY (0-1 HRS)

Pulling 0 - 10 lbs: : FREQUENTLY (3 - 6 HRS)

Pulling 11 - 25 lbs: : OCCASIONALLY (1 - 3 HRS)

Pulling 25 - 50 lbs: : RARELY (0-1 HRS)

Pulling 51 - 75 lbs: : NEVER

Pulling over 75 lbs: : NEVER

Pushing 0 - 10 lbs: : FREQUENTLY (3 - 6 HRS)

Pushing 11 - 25 lbs: : OCCASIONALLY (1 - 3 HRS)

Pushing 25 - 50 lbs: : RARELY (0-1 HRS)

Pushing 51 - 75 lbs: : NEVER

Pushing over 75 lbs: : NEVER

Reaching (above shoulder level): : NEVER

Reaching (below shoulder level): : OCCASIONALLY (1 - 3 HRS)

Repetitive use of hand:: CONSTANTLY (6+ HRS)

Simple Grasping:: FREQUENTLY (3 - 6 HRS)

Sitting: : CONSTANTLY (6+ HRS)

Standing: : CONSTANTLY (6+ HRS)

Twisting: : NEVER

Use of Personal Protective Equipment: : No

Walking:: RARELY (0-1 HRS)

Working around equipment and machinery: : Office Equipment

Ages of Patients Served: N/A

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

$19.00 - $20.00

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness – Employee Hub (gobenefits.net)

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