Executive Director

2 weeks ago

Lebanon, United States Otterbein SeniorLife Full time

Inspired by faith, we strive to enrich individual life journeys for all by providing high quality service in a cheerful, timely manner and by communicating, coordinating, and cooperating with others to attain goals.

The Executive Director (ED) will lead the delivery of high quality services in a person centered environment. Responsibilities include managing the day- to- day operations of the facility, short term and long term planning activities and serving on the Otterbein Operations Team. A key responsibility is overseeing the sales and marketing of independent living housing options and referral marketing for assisted living and skilled nursing. The ED has frequent interaction with and leadership responsibility with the local board of directors and community relations. 

Primary Duties and Responsibilities

Resident, Guest and Internal Customer Focus

Sensitivity to emotional, spiritual and practical needs of resident, families, guests and staff members is demonstrated in all interactions. Adjusts schedule and priorities to meet customer needs. Problems related to safety, cleanliness and comfort of resident and work areas are reported and/or corrected. Maintains resident rights and confidentiality.

Operations

Develops, presents and administers the communitys annual business plan Develops, presents and administers the communitys annual operating and capital budgets. Implements Home Office policies and procedures at the community level. Oversees the sales and marketing of independent living housing options and referral marketing for assisted living and skilled nursing; meets/exceeds forecast Develops and implements appropriate community specific policies and procedures. Develops, monitors, and reports such statistical information and quality indicators used to evaluate operations and which may be required by the corporation and other agencies. Develops and maintains systems for communicating with residents and staff on important issues including the resolution of concerns and complaints. Frequently makes rounds of all areas of the community Requires staff to follow Universal Precautions and Infection Control techniques. Assures all operations are in compliance with federal, state, and local laws and regulations and Otterbein policies and procedures. Maintains systems for evaluation of all community operations including financial, public relations, and overall quality. Collaborates with home office staff and business leaders to implement changes to improve the organizations effectiveness Advises the Senior Vice President Operations/Regional Executive Director of significant issues and trends which have the potential to affect operations and recommends appropriate action Understands own role in facility safety plans and procedures related to fire, weather and other disasters and acts accordingly.

Leadership and Staff Development

Is pro-active in creating a warm, personal and positive environment for residents, visitors and staff. Continually models the Otterbein Experience and holds all leaders and staff accountable for same. Assures appropriate staff and organizational structure is in place which includes positions and functions required for successful operations. Selects, supervises, coaches, develops and retains a high caliber of staff. Ensures annual performance appraisals are completed for all staff. Understands and ensures adherence to compensation guidelines in hiring, merit increases and promotions. Leads and/or participates in various groups and group meetings such as Resident Council, Partner meetings, Quality, Medicare, etc. Insures all required in-services are conducted and attended by all appropriate staff. Represents Otterbein in the community through establishing and maintaining good working relationships with area churches, civic groups, community leaders, suppliers and governmental agencies. Participates in Operations Team and Senior Leadership Team. Establishes and maintains a good working relationship with the communitys local board. Continually strives to create an environment where coworkers, supervisors and staff work together to solve problems and to improve processes and services. Helps staff understand and implement change.

Experience & Qualifications

Bachelor/Masters Degree. Business Administration, Health Services/ Long Term Administration, Gerontology or related field required Advanced business degree is a plus. Current LNHA license in OH or IN required Previous Long Term Care Administrator experience preferred Experience as a LNHA in a large facility or multi-site system desired (Lebanon/Franklin) Proficient with Microsoft Office products

Special Skills and Requirements

A mission-driven passion for serving older adults Recognize the autonomy and dignity of all older adults. Communicate a sense of caring, concern, and dignity for older adults. Understand how to place decision-making in the hands of the older adults whenever possible and appropriate. Make prompt and accurate judgments with regard to care and emergencies. Must be able to cope with mental and emotional stress related to working with persons who are ill, disabled, elderly, and/or emotionally upset. Must be able to communicate in English. Must be detail oriented and have excellent literacy, writing, documentations, communication, and interpersonal skills.

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