Security Manager

1 month ago

Nashville, United States Ryman Hospitality Properties, Inc. Full time

Job Description

Direct the safety and security operations of a multi-experiential live music venue, bar and restaurant to maintain a safe and secure environment for guests, clients and employees. Develop, implement and maintain the venue's safety and security strategy and emergency/contingency plans by working closely with regulatory authorities and corporate security and risk management teams. Ensure all situations with guests, clients, employees and vendors are handled with courtesy, dignity and respect by the safety and security team. Provide exceptional service and assist in meeting the needs and expectations of all guests. Reports to General Manager. Direct operational aspects of security officers; monitor security staff to ensure compliance with company policies and all proper licenses and certifications are on file and up to date for each officer, proprietary and/or contract. Schedule appropriate training for first aid, CPR, AED, crowd management, etc. Conduct a semi-annual tabletop exercise to test venue personnel's emergency response. Ensure day-to-day monitoring of the property's safety and security systems, CCTV and fire suppression systems. Hire, train, supervise, coach and discipline security personnel. This includes an onboarding program, ongoing training, emergency drills, and guest and staff interaction expectations. Outline specific post assignments and duties for each officer; ensure officers are on post at the required time; notify venue leadership regarding any changes in staff schedule. Attend pre-shift meetings; relay event information to the security staff for shows/events; manage public safety and employee or guest conduct issues. Perform safety and security duties, including maintaining order, checking identification and enforcing policies as outlined in defined procedures, including age- and alcohol-related policies. Respond to emergencies, assist guests as necessary, and help coordinate emergency response, including evacuation procedures. Collaborate with local law enforcement and first responders on all emergency calls, handling the incident and recovery afterward. Assist patrons and employees needing medical attention while awaiting the arrival of emergency medical personnel. May be necessary to administer minor first aid, CPR, and AED. Collaborate with Talent Buyer and Production teams to ensure flawless execution of security and safety services. Interact with clients, artists, VIPs, dignitaries, etc., to coordinate special security/protection needs; appropriately respond to guest requests, concerns and complaints. Conduct safety and security audits and inspections; oversee safety and security system evaluations and ensure proper maintenance of all systems. Prepare incident, accident and other reports that may be required. Track incident resolution, gather all related and necessary information, and document the incident details using the official computerized records management system. Investigate internal and external losses and advise on loss prevention. Partner with venue leadership to prepare annual budgets and monthly forecasts and conduct P&L oversight/management for the security team. Serve as liaison between the venue and local, state and federal authorities and agencies, and network with industry colleagues. Develop networks to gather and assimilate local threat and intelligence information, garner assistance with investigations and prosecutions, and produce best practice recommendations. Communicate and uphold all corporate standards, guidelines, policies, and procedures in accordance with local, state, and federal laws and regulations. Maintain personal integrity by abiding by and supporting the company's values and principles. Follow and support brand standard operating procedures (SOPs). Participate and respond to the annual company audits. Inventory, electronically track and process lost and found items. Serve as main point of contact for guest inquiries relating to lost and found items, including partnering with a digital inventory vendor. Perform other duties as assigned.

Requirements

Education High school diploma required 2+ years of advanced education preferred Experience 5+ years of verified security, law enforcement or military experience required 2+ years supervisory experience Background in law enforcement or security with entertainment/hospitality venue and crowd control experience preferred Demonstrated experience in handling and diffusing stressful scenarios, , verbal or physical confrontations Knowledge, Skills and Abilities Strong interpersonal, verbal and nonverbal communication skills Knowledge and proper use of alarms, surveillance, and recording systems relative to internal investigations Working knowledge of occupational safety and fire protection, NFPA codes, OSHA compliance, DOT compliance, property protection, regulatory training, regulatory inspections and emergency operations Ability to work extended hours with some physical stress; must have strength and endurance to handle physical confrontations and agility and coordination for effective response during emergencies Proficient experience with Microsoft Office (Outlook, Word, Excel) Licenses / Certifications Tennessee Specific: Dallas Law Certification and Unarmed Security License required upon hire Must obtain CPR/AED certification within 90 days of hire Must complete Crowd Management training upon hire Must complete OSHA 10-Hour Training within 90 days of hire This position requires a pre-employment drug screening (4-panel: phencyclidine, cocaine,
amphetamines and opiates).

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