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Learning Coordinator, Payments
2 weeks ago
Position Overview
:The Learning Coordinator, Payments will use our materials to deliver impactful learning experiences for new and existing Zelis associates in our Payments business unit.
This position will collaborate on associate training activities including assessment, planning, implementation, evaluation, and revision of department training programs to address learning needs.
Key Responsibilities:
Collaborate with the team and business stakeholders to facilitate learning related to our technology and total suite of service solutions.
Work closely with the team and business stakeholders to develop and maintain a globally accessible catalog of training materials such as handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
Collaborate with team and business stakeholders to deliver scheduled specialized training sessions focused on system enhancements, workflow changes, new products or product changes, and policy/procedure changes.
This position may require up to 10% travel to one of our office hubs (if not already in-office).
Qualifications:
Required: 2- 3 years of training experience in a professional setting within healthcare or fintech customer service domain.
Desired: Bachelors or equivalent degree (human resources, education, psychology)
Desired: Industry-related training preferred for large-scale service teams in contact center or data processing.
Desired: Experience with content management, learning management systems required (i.e., Articulate, Captivate, WorkDay)
Desired: Experience with Salesforce CRM/case management, Atlassian Jira & Confluence.
Required: Strong organizational and time management skills
Required: Written and verbal communication skills, active listening
Required: Strong presentation and virtual meeting facilitation experience
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