Patient Representative
1 month ago
Patient Representative - CRMH
Roanoke, VA, US, 24014 Roanoke, VA, US, 24014 Roanoke, VA, US, 24014
Employment Status Full time Shift Day/Evening Facility CRMH - Carilion Roanoke Memorial Hospital Requisition Number 146741
How You’ll Help Transform Healthcare
Serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction. Problem solves with patients and families to help diffuse/resolve potential problem situations within the Emergency Department. This position will provide frontline customer service and risk management with patients and families resulting in resolution of complaints or escalation to appropriate personnel. Facilitates a positive Emergency Department and patient experience by serving as a patient liasion, discussing quality of care, and fostering communication between patient and medical personnel.
The Patient Representative will work collaboratively with medical personnel to determine the optimum patient care plan and ensure the best possible outcome for patients and families. Promotes a professional atmosphere in the Emergency department as well as focusing on excellence in patient care and customer service.
What We Require
Education and Experience Bachelor’s degree required or 4 years of relevant experience in lieu of a degree.
Licensure/Certifications/Registration BLS certification required.
Other Minimum Qualifications Excellent interpersonal and communication skills required.
About Carilion
.
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Requisition Number 146741
Employment Status Full time
Location CRMH - Carilion Roanoke Memorial Hospital
Shift Day/Evening
Shift Details 7am-7pm Tuesday, 11am-11pm Wednesday, Thursday
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