Patient Representative

1 month ago


Roanoke, United States Carilion Clinic Full time

Patient Representative - CRMH

Roanoke, VA, US, 24014 Roanoke, VA, US, 24014 Roanoke, VA, US, 24014

Employment Status Full time Shift Day/Evening Facility CRMH - Carilion Roanoke Memorial Hospital Requisition Number 146741

How You’ll Help Transform Healthcare


Serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction. Problem solves with patients and families to help diffuse/resolve potential problem situations within the Emergency Department. This position will provide frontline customer service and risk management with patients and families resulting in resolution of complaints or escalation to appropriate personnel. Facilitates a positive Emergency Department and patient experience by serving as a patient liasion, discussing quality of care, and fostering communication between patient and medical personnel.

The Patient Representative will work collaboratively with medical personnel to determine the optimum patient care plan and ensure the best possible outcome for patients and families. Promotes a professional atmosphere in the Emergency department as well as focusing on excellence in patient care and customer service. 

Identifies, assesses, and responds to questions, concerns, and complaints. Responds to patient/family crisis situations to provide emotional support and linkage to hospital and community resources. Facilitates the resolution of problematic situations that arise among patients, families, and hospital personnel. Monitors and aids those patients waiting to be seen. Works to reduce percentage of “left without being seen” (LWBS) patients. Advocates, initiates, recommends and implements programs and special projects, which improve and enhance patient/family services. Assists with administering customer service surveys as assigned by the manager/director. Serves as ED resource regarding patient rights and responsibilities, hospital policies and procedures, and advance directives. Serves as an ED resource regarding available community resources for ED staff and patients. Works with insurance agencies to assist with patient transportation.  Enhances professional growth by participating in educational opportunities. Assists in answering phones at nurses’ stations, helping patients with phone calls. Responds to inquiring phone calls appropriately – following HIPPA guidelines. Along with Pastoral Care, handles Trauma and Gold Alerts. Working to answer questions from patients and family members during emotional and tense situations. Aids in placing patients from waiting room to ED.

What We Require


Education and Experience Bachelor’s degree required or 4 years of relevant experience in lieu of a degree.

Licensure/Certifications/Registration BLS certification required.

Other Minimum Qualifications Excellent interpersonal and communication skills required.

About Carilion


.

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.


Requisition Number 146741 
Employment Status Full time 
Location CRMH - Carilion Roanoke Memorial Hospital 
Shift Day/Evening 
Shift Details 7am-7pm Tuesday, 11am-11pm Wednesday, Thursday

-- 
R



  • Roanoke, United States Carilion Clinic Full time

    How Youll Help Transform Healthcare: Serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction. Problem solves with patients and families to help diffuse/res Representative, Patient, Customer Service, Patient Care, Healthcare


  • Roanoke, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...


  • Roanoke, United States Carilion Clinic Full time

    How Youll Help Transform Healthcare: Serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction. Problem solves with patients and families to help diffuse/res Representative, Patient, Customer Service, Weekend, Patient Care, Retail, Healthcare


  • Roanoke Rapids, United States Rural Health Group Full time

    >> Patient Service Representative - RR Peds Patient Service Representative - RR Peds Summary Title:Patient Service Representative - RR PedsID:1681Department:Medical - OperationsLocation:Roanoke RapidsDescription **Rural Health Group Healthcare That Fits Your Family** Rural Health Group, Inc. provides quality primary care services without regard for a...


  • Roanoke Rapids, United States Rural Health Group Full time

    Rural Health Group - Healthcare That Fits Your Family Rural Health Group, Inc. provides quality primary care services without regard for a patient's ability to pay and serves as a community resource for eliminating health disparities. We are a non-profit, federally qualified health center dedicated to serving everyone in our community with exceptional...


  • Roanoke Rapids, United States Rural Health Group Full time

    Rural Health Group - Healthcare That Fits Your FamilyRural Health Group, Inc. provides quality primary care services without regard for a patient's ability to pay and serves as a community resource for eliminating health disparities. We are a non-profit, federally qualified health center dedicated to serving everyone in our community with exceptional...


  • Roanoke, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Roanoke, TX, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Standardized Patient

    3 months ago


    Roanoke, United States Commonwealth of Virginia Full time

    Job Description Standardized Patients are trained to accurately and consistently recreate the history, personality, physical findings, and emotional structure and response pattern of an actual patient at a particular point in time; assess/document learner performance; provide individualized feedback on clinical and interpersonal skills; and represent...


  • Roanoke, United States TalentCare Full time

    **Why Youll Love This Job** If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Roanoke, TX, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our...


  • Roanoke, United States Blue Ridge Cancer Care Full time

    Overview: Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared...


  • Roanoke, United States Blue Ridge Cancer Care Full time

    Overview: Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncologys Shared Values. ...


  • Roanoke, United States Blue Ridge Cancer Care Full time

    Overview: Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncologys Shared Values. ...


  • Roanoke, United States Carilion Clinic Full time

    How Youll Help Transform Healthcare: Responsible for proactively meeting, greeting, directing and assisting patients and guests. Ensures a seamless flow of operations into facility. Assist with patient registration process, vendor check-in, conducts Guest Service, Representative, Sales Associate, Children, Guest, Patient Access, Retail, Healthcare


  • Roanoke, United States Fresenius Medical Care North America Full time

    **POSITION FEATURES:** Full-time; Clinic hours; Mon-Sat 6:00am-5:00pm Schedule to rotate opening and closing duties for the clinic About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care team members. You will build deep...


  • Roanoke, Virginia, United States Carilion Clinic Full time

    Carilion ClinicHow You'll Help Transform Healthcare:This position will provide frontline risk management through the intake, investigation, and either resolution or escalation of complaints and grievances from patients, family members, and visitors. The Team Lead Patient Advocate will exercise autonomy in determining the optimum method of management to...


  • Roanoke, United States Fresenius Medical Care North America Full time

    POSITION FEATURES: Full-time; Clinic hours; Mon-Sat 6:00am-5:00pm Schedule to rotate opening and closing duties for the clinic About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care team members. You will build deep...


  • Roanoke, United States VetEvolve VA LLC Full time

    Big Lick Veterinary Services in Roanoke, Virginia is seeking a full time Veterinary Assistant to add to our team. We are a growing small animal practice dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. We believe in treating every patient as if they were our own pet, and giving them the same loving...


  • Roanoke, United States VetEvolve VA LLC Full time

    Big Lick Veterinary Services in Roanoke, Virginia is seeking a full time Veterinary Assistant to add to our team. We are a growing small animal practice dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. We believe in treating every patient as if they were our own pet, and giving them the same loving...


  • Roanoke, United States VetEvolve Full time

    Job DescriptionJob DescriptionDescription:Big Lick Veterinary Services in Roanoke, Virginia is seeking a full time Veterinary Assistant to add to our team. We are a growing small animal practice dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. We believe in treating every patient as if they were our...

  • Standardized Patient

    3 months ago


    Roanoke, United States Commonwealth of Virginia Full time

    Job Description Standardized Patients are trained to accurately and consistently recreate the history, personality, physical findings, and emotional structure and response pattern of an actual patient at a particular point in time; assess/document learner performance; provide individualized feedback on clinical and interpersonal skills, and represent...