![Q&C Hotel Bar New Orleans Autograph Collection](https://media.trabajo.org/img/noimg.jpg)
Hotel Guest Service Representative
1 week ago
$16 hourly
Responsibilities:- Handle customer complaints as necessary
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Connect with the housekeeping department to ensure guest accommodations are ready
- Comfortable taking telephone calls and mitigating stressful situations
- 1+ year of hotel industry experience or related job preferred
- High school diploma, GED, or equivalent
- Working knowledge of Microsoft Office and reservation management systems
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Q&C Hotel Bar New Orleans Autograph Collection is part of the Marriott Brand of Hotels as an Autograph Collection Property.
*This property is a franchise property managed by Encore Hospitality.
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