Production Support Engineer

2 months ago

Tampa, United States Axelon Services Corporation Full time
Global Financial Firm located in Tampa, FL has an immediate contract opportunity for an experienced Production Support Engineer

"This role is currently on a Hybrid Schedule.
You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.
We will be expected in the office weekly 3 days depending on the team requirement.

****Video/ f2f interviews are required prior to all offers.

Job Description:

About Client:
Client has 12,000 offices in 140 countries around the globe. We have been around for nearly two centuries and over that time, have cultivated the world s largest financial services network. Today, Client is built on the experience of 300,000 employees. Client is deeply embedded in the financial services sector and is represented in nearly every asset-class. Client's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Client Global Wealth Management and Client Private Bank are all leaders in their respective fields, contributing significantly to Client's performance.

Background: -The ideal candidate is Production Support Engineer who is excited to drive change, reduce toil, and come up with strategic solutions to help improve application support activities across multiple regions.
-Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis.
-Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.
Key Responsibilities:
" Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles
" Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
" Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
" Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
" Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk
" Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems
" Provide Overnight/weekend or when required support for the applications on a rotational basis.

Qualifications:
" 3+ years of Level 2/3 Production Support with strong debugging and analytical skills
" 1+ years of experience supporting large financial services firm
" 3+ years Sybase, Oracle, unix shell scripting / SQL and writing scripts and database queries.
" 1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk
" 1+ years experience monitoring batches and meeting SLAs
" Incident Management tools like ServiceNow
" Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
" Good Analytical skills to understand and articulate issues to stakeholders, technology partners and management

Additional skills that are nice to have:
" Experience with MongoDB.
" Strong knowledge of Microsoft and Linux operating systems.
Knowledge Core Java [beneficial], Perl [beneficial]
Personally well organized and an excellent team player, Willingness to learn.
Atleast a BS degree in computer science or related

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