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Tech Help Student Assistant Fall 2024-Spring 2025

4 months ago

Cortland, United States SUNY Cortland Full time

Posting Details

Position Information

Job Title

Department

Job Description/Duties

Days/Hours Needed

Campus Location/Bldg.

Required Qualifications

Preferred Qualifications

Physical Demands

Special Conditions for Eligibility

Salary Grade

Salary

Tech Help Student Assistant Fall 2024-Spring 2025 The Help Center

Student staff duties include but are not limited to providing telephone and occasionally face-to-face customer service to our campus community including students, faculty, and staff.
Some of the daily tasks include:

troubleshooting myRedDragon access assisting with password resets configuring mobile devices to the SUNY Cortland network assisting with Microsoft Office applications troubleshooting general hardware and software issues gathering the required information to escalate any ticket that the student is not able to resolve on their own

Monday to Thursday 7:45 a.m. to 8 p.m.
Friday 7:45 a.m. to 5 p.m.
Saturday 10 a.m. to 4 p.m.
Sunday Noon to 8 p.m.

All tech students are required to attend a full day training session prior to the start of the fall semester, typically the Friday before classes begin A minimum availability of 10 hours per week is required

The Help Center/Memorial Library

Must be a current SUNY Cortland student Eagerness to provide customers with technology help Willingness to learn new technologies Good written and verbal communications skills Experience troubleshooting issues on PCs or Apple computers Experience troubleshooting issues on smartphones Experience using SUNY Cortland web-based applications (i.e., Outlook Web Access email, Microsoft Office 365, Brightspace, Blackboard, and myRedDragon) Intermediate or advanced knowledge of PC and/or Apple Computers Intermediate or advanced knowledge of iPhone (iOS), Android, and/or other smart phones/tablets Experience working with multiple web browsers Experience with troubleshooting network connectivity issues Experience using Microsoft Office Suite (i.e. Word, Excel, PowerPoint) B-$15.50/hr Posting Detail Information